More than a job, a chance to inspire!

We believe in having more than just a day job – we believe in adventures, every day.  Our customers love icebreaker because they love wearing natural in their adventures. Our Customer Service Reps (CSRs) are a critical part of helping these adventures happen. You need to love customers all day, every day.

This role based in our NZ Regional Office in Ponsonby, Auckland reports to the Manager, Customer Service and ensures:

Our Wholesale partners (retailers) in our NZ markets get the best possible pre and post sales service from icebreaker, reaffirming their partnership with us as key stockists of our brand   Our direct eCom and Retail customers get the best possible pre and post sales service from icebreaker, reaffirming their love for getting outside and amongst it in nature. 

Tricks up your sleeve:

• Prior experience supporting customers, preferably in company that also has direct sales channels (own ecom and retail stores) in a fast paced environment

• Good systems, Microsoft Excel & Outlook skills 

Stuff you know how to do:

• Consistently meet high customer service standards

• Provide clear concise verbal and written communication to our customers that makes them feel like it was a pleasure to contact icebreaker

• Quickly and efficiently fulfil orders

• Receive returns from customers and process them in accordance to the way we do things, every time

• Work through how to deal with customer complaints in a way that meets customers’ needs and ensures icebreakers brand integrity and processes are followed

• Keep on top of stock - follow process for orders, returns and adjustments so we all know where all the stock is at any time!

What you’ll get a kick out of:

• Being recognised as the person who is amazing with customers

• Getting all the details rights and following through on everything on your plate

• Finding solutions to problems and sharing these with others

• Raising problems/roadblocks you come across that you can’t solve to others

• Being a product expert – you’ll love getting to know the icebreaker products and being able to explain the benefits and technical details of our great range

What you want out of life:

• Adventures

• Opportunities to shine and develop

• To get a global view of the world

• To help people have a better-balanced life by getting outside and into nature