Principal Accountabilities

• Lead and manage the Quality Assurance team to ensure consistent application of quality standards across operations.
• Develop, implement, and maintain quality control systems and procedures to ensure compliance with internal and external standards.
• Provide strategic direction and technical expertise for continuous improvement initiatives and process optimization.
• Collaborate cross-functionally to resolve quality issues and drive root cause analysis and corrective actions.
• Monitor key performance indicators (KPIs) and quality metrics to assess team performance and product/service quality.
• Ensure audit readiness and regulatory compliance across all quality-related activities.

Knowledge & Skill Requirements

• Bachelor’s degree in Engineering, Quality Management, or a related field (Master’s degree preferred).
• Minimum 6–8 years of progressive experience in quality assurance/control, with at least 2 years in a managerial or leadership role.
• Strong knowledge of quality systems (e.g., ISO, Six Sigma, Lean) and regulatory requirements relevant to the industry.
• Excellent leadership, communication, and stakeholder management skills.
• Proven ability to lead teams, manage performance, and drive continuous improvement.

Knowledge & Application

• Deep expertise in quality management principles and practices, with the ability to influence organizational standards.
• Demonstrated experience managing quality operations in a process-driven, complex technical environment.
• Ability to interpret and apply company policies, procedures, and industry regulations to ensure compliance.
• Skilled in developing and refining processes to improve efficiency and effectiveness.

Problem Solving

• Leads resolution of complex, non-routine quality issues through data-driven analysis and cross-functional collaboration.
• Applies advanced problem-solving techniques to improve systems and prevent recurrence.
• Champions a proactive approach to identifying risks and implementing preventive measures.

Interaction

• Communicates effectively with internal teams, senior management, and external stakeholders to align on quality objectives.
• Influences and negotiates with diverse audiences to gain buy-in for quality initiatives.
• Facilitates training and development to build quality awareness and capability across the organization.

Impact

• Directly impacts medium- to long-term quality strategy and operational excellence.
• Accountable for achieving quality targets and contributing to overall business performance.
• Drives a culture of quality and continuous improvement throughout the organization.

Accountability

• Responsible for team performance, resource planning, training, and development.
• Oversees budget and cost management related to quality operations.
• Leads performance reviews, succession planning, and talent development within the quality team.