Call Center Representative -Pharmacy Technician (Onsite)
Walgreens
Call Center Representative -Pharmacy Technician (Onsite)
Job Description
Job Summary:
As a Pharmacy Technician in a fast-paced call center environment, you will provide exceptional customer service while managing a high volume of calls (approximately 200 per day). You will navigate multiple pharmacy and communication systems to accurately enter patient information, resolve third-party rejects, and support prescription processing under direct supervision. This role requires adherence to state and federal regulations, company policies, and standard operating procedures, with a focus on accuracy, efficiency, and patient satisfaction. Duties may vary based on department assignments..
Job Responsibilities:
As a Pharmacy Technician in a fast-paced call center environment, you will provide exceptional customer service while managing a high volume of calls (approximately 200 per day). You will navigate multiple pharmacy and communication systems to accurately enter patient information, resolve third-party rejects, and support prescription processing under direct supervision. This role requires adherence to state and federal regulations, company policies, and standard operating procedures, with a focus on accuracy, efficiency, and patient satisfaction. Duties may vary based on department assignments..
Job Responsibilities:
- Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
- Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
- Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
- Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
- Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
- High School Diploma or GED.
- Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
- Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
- Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
- Communicate effectively in writing and verbally.
- 18 years of age or older.
Preferred Qualifications
- Proficient in pharmacy math for accurate dosage calculations.
- Skilled at using multiple computer systems accurately and efficiently.
- Experience in fast-paced, customer-facing environments.
- At least one year of pharmacy technician experience in a retail or call center environment.
- At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
- Fluency in Spanish and English
We will consider employment of qualified applicants with arrest and conviction records.
Salary Range: $16.5 - $22 / Hourly
Locations
- Orlando, Florida, United States
Salary
16.5 - 22 USD / hourly
Estimated Salary Rangehigh confidence
17 - 24 USD / hourly
Source: Disclosed
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Retail Operationsintermediate
Required Qualifications
- High School Diploma or GED (experience)
- 18 years of age or older (experience)
- Must obtain active technician license or certification within first 90 days and maintain it (experience)
- At least one year of pharmacy technician experience in retail or call center (preferred) (experience)
- At least 18 months experience as pharmacy technician with state or national certification (preferred) (experience)
Responsibilities
- Process new patient registration and enter data using Walgreens procedures
- Handle patient prescription requests and refill orders within HIPAA guidelines
- Troubleshoot missing prescription information and interpret SIG codes
- Resolve data entry exceptions
- Handle inbound/outbound correspondence via calls, chats, emails to patients and prescribers
- Resolve Third Party Rejects by reviewing, correcting, and resubmitting claims
- Make calls to insurers for information or override approval
- Provide assistance to Pharmacists and communicate issues to senior staff
Benefits
- general: Employment consideration for qualified applicants with arrest and conviction records
Answer 10 quick questions to check your fit for Call Center Representative -Pharmacy Technician (Onsite) @ Walgreens.
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Call Center Representative -Pharmacy Technician (Onsite)
Walgreens
Call Center Representative -Pharmacy Technician (Onsite)
Job Description
Job Summary:
As a Pharmacy Technician in a fast-paced call center environment, you will provide exceptional customer service while managing a high volume of calls (approximately 200 per day). You will navigate multiple pharmacy and communication systems to accurately enter patient information, resolve third-party rejects, and support prescription processing under direct supervision. This role requires adherence to state and federal regulations, company policies, and standard operating procedures, with a focus on accuracy, efficiency, and patient satisfaction. Duties may vary based on department assignments..
Job Responsibilities:
As a Pharmacy Technician in a fast-paced call center environment, you will provide exceptional customer service while managing a high volume of calls (approximately 200 per day). You will navigate multiple pharmacy and communication systems to accurately enter patient information, resolve third-party rejects, and support prescription processing under direct supervision. This role requires adherence to state and federal regulations, company policies, and standard operating procedures, with a focus on accuracy, efficiency, and patient satisfaction. Duties may vary based on department assignments..
Job Responsibilities:
- Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
- Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
- Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
- Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
- Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
- High School Diploma or GED.
- Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
- Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
- Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
- Communicate effectively in writing and verbally.
- 18 years of age or older.
Preferred Qualifications
- Proficient in pharmacy math for accurate dosage calculations.
- Skilled at using multiple computer systems accurately and efficiently.
- Experience in fast-paced, customer-facing environments.
- At least one year of pharmacy technician experience in a retail or call center environment.
- At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
- Fluency in Spanish and English
We will consider employment of qualified applicants with arrest and conviction records.
Salary Range: $16.5 - $22 / Hourly
Locations
- Orlando, Florida, United States
Salary
16.5 - 22 USD / hourly
Estimated Salary Rangehigh confidence
17 - 24 USD / hourly
Source: Disclosed
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Retail Operationsintermediate
Required Qualifications
- High School Diploma or GED (experience)
- 18 years of age or older (experience)
- Must obtain active technician license or certification within first 90 days and maintain it (experience)
- At least one year of pharmacy technician experience in retail or call center (preferred) (experience)
- At least 18 months experience as pharmacy technician with state or national certification (preferred) (experience)
Responsibilities
- Process new patient registration and enter data using Walgreens procedures
- Handle patient prescription requests and refill orders within HIPAA guidelines
- Troubleshoot missing prescription information and interpret SIG codes
- Resolve data entry exceptions
- Handle inbound/outbound correspondence via calls, chats, emails to patients and prescribers
- Resolve Third Party Rejects by reviewing, correcting, and resubmitting claims
- Make calls to insurers for information or override approval
- Provide assistance to Pharmacists and communicate issues to senior staff
Benefits
- general: Employment consideration for qualified applicants with arrest and conviction records
Answer 10 quick questions to check your fit for Call Center Representative -Pharmacy Technician (Onsite) @ Walgreens.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs