Operations Manager
Walgreens
Operations Manager
Job Description
Job Summary:
Responsible for managing a Centralized Services team through supervisors to ensure satisfactory, efficient and effective customer service. Ensures maximum utilization of resources to achieve customer satisfaction, productivity and financial goals while creating a highly engaged team
Job Responsibilities:
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
Preferred Qualifications
Salary Range: $77800 - $124400 / Salaried
Responsible for managing a Centralized Services team through supervisors to ensure satisfactory, efficient and effective customer service. Ensures maximum utilization of resources to achieve customer satisfaction, productivity and financial goals while creating a highly engaged team
Job Responsibilities:
- Manages a group of team members in a designated department in Centralized Services. Monitors team members to ensure quality of work and productivity, and manages performance using the tools provided.
- Coordinates and controls the activities, plans and programs of the immediate staff.
- Administers company and divisional operation policies, best practices, and standard operating procedures to facilitate performance that meets the business expectations. Responsible for ensuring compliance with Company policies, programs, and procedures. Follows the guidelines of authorized budgets, laws, and good business ethics.
- Maintains good working relationships and actively cooperates with all levels and areas of management to ensure that the objectives of the department and company are met.
- Creates a continuous improvement culture, actively participates in the LEAN initiatives in order to improve processes and continually drive out waste.
- Maintains and improves performance of department through building team member morale, motivating team members, and using constructive coaching/discipline policies of the organization. Encourages participation in workplace events and activities.
- Identifies areas and/or gaps where additional development is required. Makes recommendations to management on how to drive performance and achieve necessary results.
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
- Bachelor’s degree and at least two years of related experience; or High School diploma/GED and at least five years related experience and/or training; or equivalent combination of education and experience.
- Willing to be licensed as a Pharmacy Technician by state as granted by the state Board of Pharmacy and/or nationally recognized certification agency.
- Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Experience building and maintaining relationships within a team.
- Intermediate level skill in Microsoft Office Suite (MS Excel, Word, for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling; inserting headers, page breaks, page numbers and tables and/or adjusting table columns.
- Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).
Preferred Qualifications
- Master’s degree/MBA
- Experience with a Lean Six Sigma environment.
- Six Sigma Certification.
- Experience applying knowledge of Workforce Management Systems (WMS)
- Experience directly managing people, including hiring, developing, motivating, and directing people as they work.
- Experience with project management (for example: planning, organizing, delegating, allocating, and managing resources to bring about a successful completion of specific project goals and objectives).
Salary Range: $77800 - $124400 / Salaried
Locations
- Orlando, Florida, United States
Salary
77,800 - 124,400 USD / yearly
Estimated Salary Rangehigh confidence
81,690 - 136,840 USD / yearly
Source: Disclosed
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Retail Operationsintermediate
Required Qualifications
- Bachelor’s degree and at least two years of related experience; or High School diploma/GED and at least five years related experience (experience)
- Willing to be licensed as a Pharmacy Technician (experience)
- Experience identifying operational issues and implementing strategies (experience)
- Experience providing customer service (experience)
- Experience building and maintaining relationships within a team (experience)
- Intermediate Microsoft Office skills (experience)
- Willing to travel up to 10% (experience)
- Master’s degree/MBA (preferred) (experience)
- Experience directly managing people (preferred) (experience)
Responsibilities
- Manages a group of team members in Centralized Services, monitors quality and productivity
- Coordinates and controls activities, plans and programs of immediate staff
- Administers company policies, best practices, and procedures; ensures compliance
- Maintains good working relationships with all levels of management
- Creates a continuous improvement culture and participates in LEAN initiatives
- Builds team morale, motivates team members, and uses coaching/discipline policies
- Identifies development gaps and makes recommendations to management
Benefits
- general: Commitment to healthier futures for team members
- general: Workplace events and activities
Answer 10 quick questions to check your fit for Operations Manager @ Walgreens.
10 Questions
~2 Minutes
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Operations Manager
Walgreens
Operations Manager
Job Description
Job Summary:
Responsible for managing a Centralized Services team through supervisors to ensure satisfactory, efficient and effective customer service. Ensures maximum utilization of resources to achieve customer satisfaction, productivity and financial goals while creating a highly engaged team
Job Responsibilities:
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
Preferred Qualifications
Salary Range: $77800 - $124400 / Salaried
Responsible for managing a Centralized Services team through supervisors to ensure satisfactory, efficient and effective customer service. Ensures maximum utilization of resources to achieve customer satisfaction, productivity and financial goals while creating a highly engaged team
Job Responsibilities:
- Manages a group of team members in a designated department in Centralized Services. Monitors team members to ensure quality of work and productivity, and manages performance using the tools provided.
- Coordinates and controls the activities, plans and programs of the immediate staff.
- Administers company and divisional operation policies, best practices, and standard operating procedures to facilitate performance that meets the business expectations. Responsible for ensuring compliance with Company policies, programs, and procedures. Follows the guidelines of authorized budgets, laws, and good business ethics.
- Maintains good working relationships and actively cooperates with all levels and areas of management to ensure that the objectives of the department and company are met.
- Creates a continuous improvement culture, actively participates in the LEAN initiatives in order to improve processes and continually drive out waste.
- Maintains and improves performance of department through building team member morale, motivating team members, and using constructive coaching/discipline policies of the organization. Encourages participation in workplace events and activities.
- Identifies areas and/or gaps where additional development is required. Makes recommendations to management on how to drive performance and achieve necessary results.
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
- Bachelor’s degree and at least two years of related experience; or High School diploma/GED and at least five years related experience and/or training; or equivalent combination of education and experience.
- Willing to be licensed as a Pharmacy Technician by state as granted by the state Board of Pharmacy and/or nationally recognized certification agency.
- Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Experience building and maintaining relationships within a team.
- Intermediate level skill in Microsoft Office Suite (MS Excel, Word, for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling; inserting headers, page breaks, page numbers and tables and/or adjusting table columns.
- Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).
Preferred Qualifications
- Master’s degree/MBA
- Experience with a Lean Six Sigma environment.
- Six Sigma Certification.
- Experience applying knowledge of Workforce Management Systems (WMS)
- Experience directly managing people, including hiring, developing, motivating, and directing people as they work.
- Experience with project management (for example: planning, organizing, delegating, allocating, and managing resources to bring about a successful completion of specific project goals and objectives).
Salary Range: $77800 - $124400 / Salaried
Locations
- Orlando, Florida, United States
Salary
77,800 - 124,400 USD / yearly
Estimated Salary Rangehigh confidence
81,690 - 136,840 USD / yearly
Source: Disclosed
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Retail Operationsintermediate
Required Qualifications
- Bachelor’s degree and at least two years of related experience; or High School diploma/GED and at least five years related experience (experience)
- Willing to be licensed as a Pharmacy Technician (experience)
- Experience identifying operational issues and implementing strategies (experience)
- Experience providing customer service (experience)
- Experience building and maintaining relationships within a team (experience)
- Intermediate Microsoft Office skills (experience)
- Willing to travel up to 10% (experience)
- Master’s degree/MBA (preferred) (experience)
- Experience directly managing people (preferred) (experience)
Responsibilities
- Manages a group of team members in Centralized Services, monitors quality and productivity
- Coordinates and controls activities, plans and programs of immediate staff
- Administers company policies, best practices, and procedures; ensures compliance
- Maintains good working relationships with all levels of management
- Creates a continuous improvement culture and participates in LEAN initiatives
- Builds team morale, motivates team members, and uses coaching/discipline policies
- Identifies development gaps and makes recommendations to management
Benefits
- general: Commitment to healthier futures for team members
- general: Workplace events and activities
Answer 10 quick questions to check your fit for Operations Manager @ Walgreens.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs