Advertising Operation Associate

Location: Shanghai, China

Department: Category Management & Lifestyle Brands

Team: Business & Operations

About the Role

The Advertising Operation Associate role at Wayfair, based in Shanghai, China, within the Category Management & Lifestyle Brands department, focuses on supporting advertising partners and ensuring seamless operations in a fast-paced e-commerce environment. This position emphasizes triaging supplier inbound communications, reducing ticket turnaround times, and consolidating resources to maintain efficiency, with a strong alignment to logistics and operations by managing partner interactions critical to Wayfair's supply chain and advertising workflows. Ideal candidates are organized, detail-oriented problem solvers who thrive in entrepreneurial settings and are passionate about enhancing self-serve experiences for partners. The role demands data-driven decision-making and strong communication to keep operations running smoothly, directly contributing to the success of Wayfair’s advertising ecosystem and logistics partnerships. This position offers exposure to high-impact operations in a global company, with opportunities to drive change and improve processes that support warehouse, supplier, and logistics functionalities through effective advertising support.

Key Responsibilities

• Own and triage a segment of supplier inbound communications accurately
• Reduce turnaround time for open tickets in advertising support
• Consolidate internal and external resources for operational efficiency
• Support Wayfair’s advertising partners to ensure smooth operations
• Keep operations running efficiently in a fast-paced environment
• Improve partners’ self-serve experience through constant enhancements
• Handle logistics-related supplier communications
• Drive data-informed improvements in advertising workflows

Required Qualifications

• Experience enacting change in fast-paced, rapidly growing companies
• Thrives in fast-paced entrepreneurial environments
• Highly organized and detail-oriented
• Data-driven problem solver
• Solid communication skills
• Ability to manage inbound communications and reduce ticket turnaround time
• Experience consolidating internal and external resources

Preferred Qualifications

• Interest in improving self-serve partner experiences
• Background in advertising operations or supplier management
• Familiarity with logistics partner communications
• Experience in e-commerce operations

Required Skills

• Organizational skills
• Detail-oriented mindset
• Data-driven analysis
• Problem-solving abilities
• Communication skills
• Ticket triage and management
• Resource consolidation
• Fast-paced adaptability
• Entrepreneurial mindset
• Supplier communication handling
• Operational efficiency optimization
• Self-serve platform improvement
• Inbound communication processing

Benefits

• Work in a rapidly growing global e-commerce company
• Fast-paced entrepreneurial environment
• Opportunity to impact advertising partners' success
• Based in Shanghai, China with international exposure
• Role integral to core business operations
• Chance to develop data-driven problem-solving skills
• Collaborative team supporting logistics and suppliers

Wayfair is an equal opportunity employer committed to diversity and inclusion.