Assistant Store Manager, Logistics

Location: Columbus, Ohio, United States

Department: Physical Retail In-Store

Team: Physical Retail

About the Role

At Wayfair, the Assistant Store Manager, Logistics (Back of House) plays a pivotal role in redefining the furniture and home shopping experience through exceptional warehouse operations. This position involves leading a high-performing team to manage smooth and safe logistics in a physical retail store environment in Columbus, Ohio. Key focuses include stocking stores efficiently, fulfilling orders accurately, and minimizing shrink while maintaining reliability and speed in all back-of-house activities. The role demands strong collaboration with salesfloor, visual merchandising, asset protection, and other departments to ensure seamless store operations. Success in this role hinges on expertise in logistics, process innovation, and leadership to drive continuous improvements in safety, efficiency, and customer satisfaction. The ideal candidate will foster a culture of excellence in warehouse management, leveraging data and best practices to optimize workflows and support Wayfair's fast-moving supply chain. This position offers opportunities to impact the end-to-end customer experience by keeping operations running like clockwork in a dynamic retail logistics setting.

Key Responsibilities

• Lead a high-performing back-of-house logistics team to ensure smooth warehouse operations
• Drive safety, efficiency, and shrink minimization in store stocking and order fulfillment
• Build partnerships with salesfloor, visual merchandising, and asset protection teams
• Implement process improvements for continuous gains in operational performance
• Oversee reliable logistics operations to keep stores stocked and customers satisfied
• Monitor and optimize warehouse workflows for speed and reliability
• Ensure compliance with safety standards and operational best practices
• Collaborate on innovation initiatives to enhance logistics efficiency

Required Qualifications

• Experience leading warehouse or logistics teams in a retail environment
• Strong knowledge of warehouse operations, inventory management, and order fulfillment
• Proven track record in process improvement and operational efficiency
• Expertise in safety protocols and minimizing shrink in logistics settings
• Ability to collaborate across departments including salesfloor and asset protection
• Leadership experience in high-volume, fast-paced warehouse operations
• Familiarity with retail logistics and supply chain management

Preferred Qualifications

• Bachelor's degree in Logistics, Supply Chain, or related field
• 3+ years in retail warehouse management
• Certification in warehouse safety or operations (e.g., OSHA)

Required Skills

• Warehouse operations management
• Team leadership and motivation
• Process improvement and optimization
• Safety protocol enforcement
• Inventory control and shrink reduction
• Cross-functional collaboration
• Logistics and supply chain expertise
• Problem-solving in fast-paced environments
• Data-driven decision making
• Customer-focused operations mindset
• Asset protection coordination
• Order fulfillment efficiency
• Retail store operations knowledge
• Innovation and continuous improvement

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off and flexible scheduling
• Employee discounts on Wayfair products
• Career development and leadership training programs
• Team-building events and recognition programs

Wayfair is an equal opportunity employer committed to diversity and inclusion.