Assistant Store Manager, People and Community

Location: Columbus, Ohio, United States

Department: Physical Retail In-Store

Team: Physical Retail

About the Role

Wayfair is revolutionizing the in-store experience for home shoppers, blending e-commerce efficiency with physical retail operations. The Assistant Store Manager, People & Community role is pivotal in warehouse-adjacent retail environments, focusing on training, team development, community engagement, and headcount planning to ensure seamless logistics from fulfillment centers to store shelves. This position demands expertise in onboarding new hires for operational roles, crafting scheduling strategies that align with inventory inflows, and maintaining compliance in high-volume settings to support Wayfair's end-to-end supply chain. Key to success is acting as the store's people champion, fostering team growth while driving local marketing and community initiatives that enhance logistics partnerships and customer connections. In Columbus, Ohio's Physical Retail In-Store department, you'll optimize operations by bridging frontline retail with back-end warehouse processes, ensuring knowledgeable teams deliver exceptional service amid dynamic order fulfillment demands. Ideal for logistics-savvy leaders passionate about people and operational impact.

Key Responsibilities

• Lead onboarding and training for store and logistics teams
• Develop team members through ongoing skill-building programs
• Manage scheduling strategy to optimize warehouse and store operations
• Oversee headcount planning aligned with inventory logistics
• Ensure compliance with safety and operational standards
• Drive community engagement to support local logistics partnerships
• Act as local marketing champion for store visibility
• Coordinate cross-functional efforts between retail floor and back-of-house fulfillment
• Monitor team performance metrics tied to order processing and delivery

Required Qualifications

• 2+ years of experience in retail management or team leadership
• Proven track record in employee training and onboarding
• Experience in scheduling and headcount planning for store operations
• Knowledge of retail compliance and safety regulations
• Strong understanding of inventory and logistics coordination in physical retail
• Ability to manage warehouse-to-store fulfillment processes
• Experience in high-volume operational environments
• Bachelor's degree in business, logistics, or related field

Preferred Qualifications

• Retail operations experience in home goods or e-commerce
• Background in community engagement for logistics hubs
• Familiarity with Wayfair's supply chain systems
• Previous assistant manager role in warehouse-adjacent retail

Required Skills

• Team leadership and development
• Onboarding and training facilitation
• Scheduling and workforce planning
• Compliance and regulatory knowledge
• Community engagement strategies
• Local marketing execution
• Inventory management coordination
• Logistics and supply chain awareness
• Customer service orientation
• Problem-solving in fast-paced retail
• Communication and interpersonal skills
• Data-driven decision making
• Adaptability to operational changes
• Warehouse safety protocols
• Performance metrics tracking

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) matching and retirement savings plan
• Paid time off and flexible scheduling
• Employee discounts on Wayfair products
• Professional development and training opportunities
• Career growth in retail operations and logistics
• Community involvement programs and wellness benefits

Wayfair is an equal opportunity employer committed to diversity and inclusion.