Assistant Store Manager, Sales and Retail Engagement

Location: Columbus, Ohio, United States

Department: Physical Retail In-Store

Team: Physical Retail

About the Role

As the Assistant Store Manager, Sales and Retail Engagement (also referred to as Department Manager, Retail Sales) at Wayfair's Physical Retail In-Store location in Columbus, Ohio, you will lead the strategy, performance, and execution of the store’s customer-facing sales experience. Reporting to the General Manager, you’ll own critical KPIs such as conversion rates, revenue generation, and customer satisfaction, while infusing the sales floor with daily energy and fostering long-term growth. This role emphasizes building a high-performance selling culture that empowers associates to deliver seamless, consultative shopping experiences, with a focus on warehouse-to-retail logistics integration for efficient product availability and operations support. You will serve as a cross-functional leader, partnering with Visual merchandising, Asset Protection, Talent acquisition, Design, and Operations teams to ensure the sales floor remains optimally staffed, trained, and motivated to surpass goals. Ideal for candidates with deep retail sales experience and strong business acumen, this position highlights Wayfair's operations specifics, including streamlined logistics for in-store inventory from warehouses, real-time performance tracking, and collaborative execution to bridge online and physical retail channels. The role demands expertise in driving retail engagement while aligning with Wayfair's broader logistics ecosystem, ensuring operational excellence in product flow, customer fulfillment, and sales optimization within a dynamic store environment.

Key Responsibilities

• Lead strategy, performance, and execution of customer-facing sales experience
• Own key performance metrics including conversion, revenue, and customer satisfaction
• Drive daily energy and long-term growth on the sales floor
• Build high-performance selling culture empowering teams
• Enhance customer engagement through consultative shopping experiences
• Collaborate with Visual, Asset Protection, Talent, Design, and Operations
• Ensure sales floor is staffed, trained, motivated, and goal-ready
• Coordinate with operations for seamless retail execution

Required Qualifications

• Deep retail sales experience
• Strong business acumen
• Leadership experience in retail environment
• Proven track record in driving sales performance metrics
• Experience managing cross-functional teams
• Ability to staff, train, and motivate sales teams
• Knowledge of customer satisfaction strategies

Preferred Qualifications

• Experience collaborating with Visual, Asset Protection, Talent, Design, and Operations teams
• Background in high-volume retail sales
• Retail management experience in omnichannel environments

Required Skills

• Retail sales leadership
• Business acumen
• Performance metrics management
• Team motivation and training
• Customer engagement strategies
• Cross-functional collaboration
• Sales floor operations
• Consultative selling techniques
• Revenue optimization
• Conversion rate improvement
• Customer satisfaction enhancement
• Strategic planning
• Team building
• Operations coordination

Benefits

• Competitive pay structure
• Career growth opportunities in retail leadership
• Cross-functional collaboration exposure
• Team empowerment and development programs
• Performance-based incentives tied to metrics
• Supportive reporting structure to General Manager
• Dynamic work environment driving sales innovation

Wayfair is an equal opportunity employer committed to diversity and inclusion.