Commercial Product Manager, CastleGate Freight Forwarding

Location: Boston, Massachusetts, United States

Department: Operations Strategy

Team: Business & Operations

About the Role

CastleGate Forwarding (CGF) is a rapidly growing freight forwarding startup within Wayfair, specializing in moving containers globally to Wayfair’s warehouses and fulfillment centers. Offering a full suite of logistics services—including Asia consolidation, ocean freight, drayage, customs brokerage, and cargo insurance—CGF provides Wayfair suppliers with competitive, end-to-end solutions to streamline supply chain operations. The Commercial Product Manager role is pivotal in advancing Wayfair's operations strategy by defining innovative freight products tailored to warehouse and logistics needs. In this position, you will own the global product vision, roadmap, and execution for CGF, synthesizing supplier feedback, operational data from Wayfair's distribution network, and technical capabilities to launch and refine services. Responsibilities include shaping new offerings to reduce lead times for warehouse stocking, optimizing drayage for efficient last-mile delivery to facilities, and ensuring seamless customs processes for international inbound logistics. This role demands a blend of strategic product thinking and hands-on execution in a dynamic, high-growth environment focused on scaling Wayfair's supply chain excellence. Reporting to the Operations Strategy team in Boston, you will partner closely with warehouse operations, global transportation leads, and engineering to drive measurable improvements in freight efficiency, cost savings, and service reliability, ultimately supporting Wayfair's mission to deliver products faster to customers.

Key Responsibilities

• Define and deliver the product vision and roadmap for CastleGate Freight Forwarding globally
• Bridge customer insights from Wayfair suppliers with operational feedback to shape freight products
• Develop new freight service offerings such as Asia consolidation, ocean freight, and cargo insurance
• Optimize existing logistics services including drayage and customs brokerage
• Collaborate with operations, engineering, and supplier teams to execute product strategies
• Analyze performance metrics to improve freight forwarding efficiency and cost-competitiveness
• Drive cross-functional initiatives to enhance Wayfair's global supply chain logistics
• Gather and prioritize feedback to iterate on product features for warehouse and fulfillment integration

Required Qualifications

• 5+ years of product management experience in logistics or supply chain
• Deep understanding of freight forwarding operations including ocean freight, customs brokerage, and drayage
• Experience defining product roadmaps and execution strategies in a global logistics environment
• Proven track record of launching new logistics service offerings
• Strong analytical skills for optimizing supply chain products
• Bachelor's degree in Supply Chain Management, Business, or related field
• Experience working in a fast-paced startup-like environment within a larger organization

Preferred Qualifications

• Experience in freight forwarding or 3PL services
• Knowledge of international shipping regulations and customs processes
• Prior work with e-commerce or retail supply chains
• MBA or advanced degree in Operations or Logistics

Required Skills

• Freight forwarding expertise
• Product roadmap development
• Supply chain optimization
• Customer insights analysis
• Cross-functional collaboration
• Global logistics strategy
• Ocean freight and drayage knowledge
• Customs brokerage processes
• Data-driven decision making
• Agile product execution
• Stakeholder management
• Operational feedback integration
• Technical execution coordination
• Warehouse logistics integration
• Vendor and supplier management

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) matching and retirement savings plans
• Generous paid time off and flexible vacation policy
• Professional development stipend and tuition reimbursement
• Employee stock purchase plan
• On-site fitness facilities and wellness programs
• Hybrid work model with remote flexibility

Wayfair is an equal opportunity employer committed to diversity and inclusion.