Creative Operations, Senior Associate - Specialty Retail Brands (SRBs)

Location: Boston, Massachusetts, United States

Department: Creative & Visual Design

Team: Business & Operations

About the Role

The Creative Operations, Senior Associate role for Specialty Retail Brands (SRBs) at Wayfair focuses on streamlining creative workflows to support warehouse and logistics operations in visual merchandising and brand content delivery. Based in Boston, Massachusetts, within the Creative & Visual Design department, this position involves partnering with senior stakeholders like Brand Managers and Marketing Channel owners to ensure efficient allocation of creative resources. The role emphasizes process innovation to handle the demands of Wayfair's high-volume e-commerce fulfillment, optimizing content for internal teams and customers in a data-driven manner that reinforces brand propositions amid limited resources and disparate business needs. Key to success is challenging legacy processes to boost efficiency, particularly in aligning creative outputs with logistics timelines for retail brands. This includes owning initiatives that maximize ROI on creative investments, fostering collaboration across departments to deliver exceptional, scalable experiences. While centered on creative ops, the position intersects with Wayfair's core warehouse operations by ensuring visual assets support inventory visualization, customer experience in supply chain touchpoints, and operational scalability for SRBs. Ideal candidates bring operations expertise tailored to retail logistics, with a mandate to drive measurable improvements in how creative supports Wayfair's end-to-end fulfillment from warehouse to customer.

Key Responsibilities

• Drive Creative workflow optimization for Specialty Retail Brands (SRBs) team
• Build and maintain relationships with Brand Managers, Content Managers, and Marketing stakeholders
• Own major initiatives to improve process efficiency in creative operations
• Challenge and innovate existing workflows to enhance warehouse visual content delivery
• Maximize ROI on limited creative resources across business stakeholders
• Deliver data-driven, brand-optimized experiences for internal and external customers
• Collaborate on logistics-aligned creative projects for retail fulfillment
• Monitor and report on operational metrics for creative output in supply chain contexts
• Coordinate cross-functional efforts between creative and logistics teams

Required Qualifications

• 5+ years of experience in creative operations or project management
• Experience managing workflows for creative teams in retail or e-commerce
• Proven track record of collaborating with senior stakeholders including brand and marketing leaders
• Strong understanding of supply chain operations for creative assets in logistics-heavy retail
• Bachelor's degree in Business, Operations, or related field
• Experience optimizing processes in warehouse-to-customer delivery pipelines
• Ability to handle disparate stakeholder groups in fast-paced logistics environments
• Familiarity with data-driven decision making in operations

Preferred Qualifications

• Experience in Wayfair's Specialty Retail Brands (SRBs) or similar
• Knowledge of inventory logistics and visual merchandising operations
• Project management certification (PMP or similar)
• Background in e-commerce fulfillment center operations

Required Skills

• Project management
• Stakeholder collaboration
• Workflow optimization
• Data analysis
• Process improvement
• Cross-functional communication
• Brand strategy alignment
• ROI calculation
• Agile methodologies
• Creative asset management
• Logistics coordination
• Warehouse operations knowledge
• Supply chain awareness
• Problem-solving
• Time management

Benefits

• Competitive salary and performance bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) matching and retirement savings plan
• Paid time off and flexible vacation policy
• Professional development stipend and tuition reimbursement
• Employee discounts on Wayfair products
• Remote and hybrid work options in Boston
• Wellness programs and gym membership reimbursements

Wayfair is an equal opportunity employer committed to diversity and inclusion.