E-Commerce Merchandising Manager

Location: Boston, Massachusetts, United States

Department: E-Commerce Merchandising

Team: Business & Operations

About the Role

Wayfair's E-Commerce Merchandising Manager role, based in Boston, MA, focuses on enhancing the digital shopping experience through strategic product merchandising. This hybrid position (4 days/week in office) involves leveraging data, user insights, and cross-functional partnerships to optimize navigation of Wayfair's vast product assortments, directly impacting conversion rates. With a keen eye on warehouse and logistics operations, the manager ensures site merchandising reflects real-time inventory from fulfillment centers, balancing customer demand with supply chain realities to minimize stockouts and overstock issues. Key to success is collaborating with operations teams to integrate logistics data into merchandising strategies, driving initiatives that improve product discoverability and purchase funnels. The role demands analytical prowess to interpret user behavior alongside fulfillment metrics, influencing site features that streamline the path from browse to buy. Ideal for those passionate about e-commerce dynamics at a logistics-heavy retailer like Wayfair, this position offers the chance to shape scalable solutions supporting millions of customers and billions in annual supply chain volume. No visa sponsorship available for this role. Emphasis on warehouse-logistics specifics ensures merchandising aligns with operational efficiencies, from demand forecasting to last-mile delivery impacts on customer satisfaction.

Key Responsibilities

• Lead strategic site experience initiatives across Wayfair's digital storefront
• Analyze customer navigation and behavior data to optimize product assortments
• Develop merchandising strategies to reduce bounce rates and increase conversions
• Collaborate with warehouse and logistics teams to ensure accurate product availability
• Influence cross-functional partners in operations and supply chain
• Use user insights to shape world-class digital shopping experiences
• Monitor inventory levels from fulfillment centers for real-time site updates
• Drive A/B tests for merchandising features tied to logistics performance

Required Qualifications

• Bachelor's degree in Business, Marketing, or related field
• 3+ years of experience in e-commerce merchandising or product management
• Strong analytical skills with experience using data to drive decisions
• Proven ability to influence cross-functional teams
• Experience optimizing digital shopping experiences
• Familiarity with warehouse inventory data integration for site merchandising
• Knowledge of supply chain dynamics impacting product availability
• Ability to work hybrid schedule (4 days/week in Boston office)

Preferred Qualifications

• Experience in large-scale e-commerce platforms
• Background in logistics or operations merchandising
• Advanced proficiency in A/B testing and experimentation
• SQL or data analytics tool experience

Required Skills

• E-commerce merchandising
• Data analysis
• User behavior insights
• A/B testing
• Cross-functional collaboration
• Strategic planning
• Digital storefront optimization
• Inventory management awareness
• Supply chain coordination
• Customer conversion optimization
• Analytical thinking
• Influence and communication
• Problem-solving
• Warehouse operations familiarity
• Logistics integration

Benefits

• Hybrid work model (4 days in Boston office, 1 day remote)
• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) matching and retirement savings plans
• Paid time off and flexible vacation policy
• Professional development and career growth opportunities
• Employee discounts on Wayfair products
• Wellness programs and gym reimbursements

Wayfair is an equal opportunity employer committed to diversity and inclusion.