Full Time Design Advisor- Joss & Main (A Wayfair Specialty Retail Brand)

Location: Burlington, Massachusetts, United States

Department: Physical Retail In-Store

Team: Physical Retail

Pay: base pay for this position is $24.50 per hour

About the Role

The Full Time Design Advisor role at Joss & Main, a Wayfair specialty retail brand, is based in Burlington, Massachusetts, within the Physical Retail In-Store department at Burlington Mall. This position offers a base pay of $24.50 per hour for 30-40 hours per week, requiring evening and weekend availability with two guaranteed days off. While primarily focused on retail customer engagement, it aligns with Wayfair's broader operations by supporting in-store product showcasing and customer fulfillment pathways from warehouse to home delivery. As a Design Advisor, professionals guide customers through furniture selections and full-room transformations, acting as trusted partners with interior design expertise, trend awareness, and customer service flair. Responsibilities span in-store, virtual, and in-home consultations, blending creativity with sales to realize customer visions. This role indirectly supports Wayfair's logistics by driving demand for warehouse-sourced inventory and ensuring seamless transitions from selection to delivery. Ideal for those passionate about home design within a dynamic retail operations environment, the position emphasizes operational reliability in physical stores, contributing to Wayfair's end-to-end supply chain from warehouse logistics to customer satisfaction.

Key Responsibilities

• Guide customers through furniture selections and full-room transformations
• Act as a trusted design partner using interior design expertise
• Provide in-store customer consultations
• Conduct virtual design sessions
• Assist with in-home design advice
• Leverage trend awareness to recommend products
• Deliver exceptional customer service to bring customer visions to life
• Work 30-40 hours weekly including evenings and weekends
• Collaborate with team in physical retail environment

Required Qualifications

• Evening and weekend availability required
• Ability to work 30-40 hours per week full-time
• Interior design expertise
• Trend awareness in home furnishings
• Strong customer service skills
• Experience in retail sales
• Comfortable assisting with in-store, virtual, and in-home consultations
• Knowledge of furniture and room design

Preferred Qualifications

• Prior experience in specialty retail or home decor
• Background in interior design or styling
• Familiarity with Joss & Main brand products
• Proven track record in customer relationship building

Required Skills

• Interior design knowledge
• Trend awareness
• Customer service excellence
• Sales acumen
• Consultative selling
• Communication skills
• Creativity and flair for design
• Virtual consultation proficiency
• In-home advisory capabilities
• Retail operations adaptability
• Time management for shift work
• Team collaboration
• Product knowledge in furniture
• Empathy for customer needs
• Problem-solving in design challenges

Benefits

• Base pay of $24.50 per hour
• Full-time schedule with 2 guaranteed days off per week
• Opportunity to work with a leading Wayfair specialty retail brand
• Creative role blending design and sales
• Employee discounts on Joss & Main products (typical Wayfair benefit)
• Flexible shifts within retail operations
• Training in home design trends and products
• Part of Wayfair's comprehensive benefits package including health and 401k (standard)

Wayfair is an equal opportunity employer committed to diversity and inclusion.