Full - Time, Retail Sales Associate, Wayfair Stores

Location: Wilmette, Illinois, United States

Department: Physical Retail In-Store

Team: Physical Retail

About the Role

As a Full-Time Retail Sales Associate at Wayfair Stores in Wilmette, Illinois, within the Physical Retail In-Store department, you'll be integral to bridging Wayfair's warehouse and logistics operations with customer-facing retail. This role emphasizes creating inspiring shopping experiences while supporting the end-to-end supply chain, from guiding customers through product selection and order placement to managing returns that feed back into warehouse inventory systems. You'll thrive in a proactive environment that mirrors Wayfair's efficient logistics model, focusing on precision, empathy, and collaboration to turn shoppers into loyal patrons amid redefining home retail. Key to success is actively engaging customers, building connections, and resolving issues that intersect with backend operations like fulfillment and stock accuracy. The position demands full-time commitment in a fast-paced store setting, where you'll handle everything from inquiries on delivery logistics to boosting performance through personalized service. Ideal for those passionate about top-tier service and operational excellence, this opportunity offers growth within Wayfair's innovative retail-logistics ecosystem, supporting the brand's physical expansion.

Key Responsibilities

• Engage customers to support shopping journey including order placement and logistics inquiries
• Handle returns and issue resolution with precision, coordinating with warehouse fulfillment
• Build personalized connections to drive sales and repeat logistics-dependent purchases
• Maintain store inventory accuracy and assist in stock replenishment from warehouse deliveries
• Proactively boost store performance through operational efficiency and customer throughput
• Collaborate with team on fast-paced in-store operations mirroring warehouse agility
• Solve customer issues empathetically, interfacing with supply chain for rapid resolutions
• Support physical retail logistics by organizing displays and managing product flow

Required Qualifications

• High school diploma or equivalent
• Ability to stand for extended periods in a fast-paced retail environment
• Availability for full-time schedule including weekends and holidays
• Basic knowledge of inventory management and order fulfillment processes
• Experience handling customer returns and logistics coordination
• Proficiency in using retail point-of-sale and inventory tracking systems
• Strong organizational skills for managing stock and operations flow

Preferred Qualifications

• Prior experience in warehouse-adjacent retail or logistics support
• Familiarity with Wayfair's supply chain and home goods logistics
• Retail sales experience in high-volume store operations

Required Skills

• Customer engagement and relationship building
• Empathetic problem-solving for returns and issues
• Proactive sales techniques in dynamic environments
• Inventory tracking and stock management
• Order placement and fulfillment coordination
• Fast-paced multitasking and collaboration
• Basic POS and retail software proficiency
• Organizational skills for operational flow
• Communication for customer and team interactions
• Adaptability to retail logistics demands
• Attention to detail in handling products
• Teamwork in high-volume store settings

Benefits

• Competitive hourly pay with performance incentives
• Full-time schedule with opportunities for overtime in peak logistics seasons
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off and employee discount on Wayfair products
• Career growth opportunities in retail operations and logistics
• Training in Wayfair's proprietary inventory and supply chain systems

Wayfair is an equal opportunity employer committed to diversity and inclusion.