Full Time Sales Specialist- Birch Lane

Location: Boca Raton, Florida, United States

Department: Physical Retail In-Store

Team: Physical Retail

Pay: base pay for this position is $22.00 per hour

About the Role

Wayfair's Birch Lane retail store in Boca Raton, Florida, seeks a Full Time Sales Specialist to join the Physical Retail In-Store team. This role combines furniture sales expertise with key holder responsibilities, focusing on engaging customers, driving sales through personalized guidance, and supporting store operations in a warehouse-inspired retail environment. With a base pay of $22.00 per hour, the position offers rapid growth, constant learning, and dynamic challenges for those passionate about home furnishings and logistics-adjacent retail operations. Key duties include connecting with customers to understand their style needs, recommending optimal furniture options, maintaining a strong sales floor presence, and assisting associates to ensure exceptional service. Operations aspects emphasize efficient store flow, inventory visibility akin to warehouse management, and key holder tasks like opening/closing to support seamless logistics between backroom stock and customer-facing areas. Ideal for individuals thriving in high-energy retail settings, this role leverages Wayfair's innovative approach to physical stores, blending sales acumen with operational efficiency to reinvent the home shopping experience.

Key Responsibilities

• Engage customers to understand needs and drive furniture sales
• Guide customers through product options and home styling solutions
• Support associates in delivering exceptional customer service
• Maintain visible presence on sales floor to boost sales
• Assist with in-store inventory checks and merchandising
• Manage key holder duties including store opening and closing
• Foster positive customer experiences in retail operations
• Coordinate with warehouse logistics for product availability
• Ensure store areas are organized for efficient customer flow

Required Qualifications

• Availability for full-time schedule including weekends and holidays
• Ability to work on your feet for extended periods in a fast-paced retail environment
• Strong customer service orientation with sales drive
• Experience handling furniture inventory and store operations
• Key holder responsibilities including opening/closing procedures
• Basic operational knowledge of retail logistics and merchandising
• Ability to lift and move furniture items up to 50 lbs
• Commitment to maintaining warehouse-like store organization and flow

Preferred Qualifications

• Prior retail sales experience in furniture or home goods
• Key holder or supervisory experience in physical retail
• Familiarity with Wayfair or Birch Lane brand products
• Logistics background in inventory management or order fulfillment

Required Skills

• Customer engagement and sales closing
• Active listening and needs assessment
• Product knowledge in furniture and home decor
• Team support and leadership as key holder
• Retail floor presence and visibility
• Inventory and merchandising organization
• Physical stamina for standing and lifting
• Problem-solving for customer queries
• Time management in fast-paced store
• Communication for guiding customer decisions
• Operational execution in store logistics
• Sales driving through consultative approach
• Adaptability to dynamic retail challenges

Benefits

• Competitive base pay of $22.00 per hour
• Rapid career growth opportunities within Wayfair
• Constant learning and professional development
• Dynamic challenges in reinventing home retail
• Full-time employment with retail team
• Employee discounts on Wayfair and Birch Lane products
• Supportive team environment in physical retail
• Potential for advancement to operations leadership

Wayfair is an equal opportunity employer committed to diversity and inclusion.