HDO Team Lead

Location: Riverview, Florida, United States

Department: Warehouse

Team: Distribution & Warehousing

Pay: base pay for this position is $19 per hour

About the Role

The HDO Team Lead position at Wayfair's Riverview, Florida warehouse offers a base pay of $19 per hour plus $1.50 per hour SEO Premium when applicable. This role is pivotal in Wayfair's Distribution team, which builds and operates a best-in-class logistics network using physical, asset-based warehouses to speed up deliveries, add services, and reduce damage, ultimately enhancing customer satisfaction and driving repeat business in the furniture and home goods space. Team Leads are responsible for guiding hard-working individuals in a fast-paced environment, ensuring high delivery standards are met through collaborative efforts. The position demands driven, determined professionals who thrive on improving operations and delighting customers. Wayfair seeks talented individuals to join this growing team, contributing to a superior customer experience. This leadership role in warehouse operations emphasizes efficiency, reliability, and innovation in logistics, providing opportunities to impact Wayfair's expansive supply chain directly.

Key Responsibilities

• Lead HDO team in daily warehouse operations
• Maintain high delivery standards
• Improve customer satisfaction through efficient processes
• Drive repeat business via reliable fulfillment
• Oversee logistics tasks in fast-paced environment
• Utilize Wayfair's physical warehouses for speedy deliveries
• Reduce damage in shipments
• Collaborate with distribution team to add services
• Monitor team performance and productivity

Required Qualifications

• Driven and determined mindset
• Collaborative team player
• Thrives in a fast-paced warehouse environment
• Hard-working individual
• Experience in warehouse or distribution operations
• Ability to maintain high delivery standards
• Commitment to customer satisfaction
• Reliable attendance and work ethic

Preferred Qualifications

• Prior leadership experience in logistics
• Knowledge of Wayfair's logistics network
• Experience with asset-based warehouse operations
• SEO Premium eligibility

Required Skills

• Warehouse operations
• Team leadership
• Logistics coordination
• Customer service focus
• Fast-paced adaptability
• Collaboration
• Determination
• Problem-solving
• Attention to detail
• Time management
• Inventory handling
• Delivery optimization
• Damage prevention
• Process improvement
• Asset-based warehouse management

Benefits

• $19 per hour base pay
• $1.50 per hour SEO Premium when applicable
• Part of best-in-class logistics network
• Opportunity to join growing Wayfair team
• Contribution to customer delight and satisfaction
• Fast-paced environment with career growth
• Focus on improving delivery speed and services
• Role in reducing shipment damage

Wayfair is an equal opportunity employer committed to diversity and inclusion.