Interior Design Specialist

Location: Atlanta, Georgia, United States

Department: Physical Retail In-Store

Team: Physical Retail

About the Role

Wayfair's Interior Design Specialist role in Physical Retail In-Store combines creative design expertise with operational efficiency in a dynamic retail environment. Based in Atlanta, Georgia, you'll serve as a trusted advisor, helping customers select furniture and execute full-room makeovers using Wayfair's extensive catalog sourced from advanced warehouses. This position emphasizes seamless integration of design services with logistics, ensuring quick access to inventory, accurate delivery coordination, and fulfillment of customer visions within their budgets. You'll leverage tools for virtual and in-home consultations while collaborating with supply chain teams to optimize product availability and shipping timelines. Focusing on warehouse and logistics specifics, the role involves real-time inventory checks across Wayfair's distribution network, advising on lead times for large-item shipments, and troubleshooting operations delays to maintain high customer satisfaction. With autonomy to deliver results, you'll contribute to store performance metrics tied to sales volume, order accuracy, and fulfillment speed. Join Wayfair's community of innovators in retail operations, where design creativity meets robust logistics infrastructure to transform homes efficiently.

Key Responsibilities

• Guide customers in selecting furniture and completing room transformations
• Create custom room layouts and design visualizations
• Conduct in-store, virtual, and in-home design consultations
• Coordinate with logistics teams for product availability and delivery scheduling
• Manage inventory checks and order fulfillment for custom selections
• Drive sales through personalized design solutions aligned with budgets
• Stay updated on Wayfair's warehouse stock and logistics capabilities
• Build customer relationships to encourage repeat business and referrals

Required Qualifications

• High school diploma or equivalent
• 1+ years of customer-facing retail or sales experience
• Knowledge of interior design principles and furniture trends
• Ability to work flexible retail hours including weekends
• Valid driver's license for in-home consultations
• Proficiency in design software or visualization tools
• Strong understanding of logistics for furniture delivery coordination

Preferred Qualifications

• Associate's or Bachelor's degree in Interior Design
• 2+ years in high-volume retail environment
• Experience with Wayfair product catalog and supply chain

Required Skills

• Interior design expertise
• Customer service excellence
• Trend awareness in home furnishings
• Sales closing techniques
• Room layout and visualization
• Budget management
• Communication and consultation
• Logistics coordination for deliveries
• Inventory knowledge
• Product sourcing from warehouses
• Virtual design tools proficiency
• Time management in fast-paced retail
• Problem-solving for operations challenges

Benefits

• Competitive hourly pay plus commission structure
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings with company match
• Paid time off and holiday pay
• Employee discounts on Wayfair products
• Career growth opportunities in retail operations
• Training in design tools and logistics systems

Wayfair is an equal opportunity employer committed to diversity and inclusion.