Interior Design Specialist

Location: Wilmette, Illinois, United States

Department: Physical Retail In-Store

Team: Physical Retail

About the Role

Wayfair's Interior Design Specialist role in the Physical Retail In-Store department at the Wilmette, Illinois location focuses on blending creative design services with operational efficiency in a retail-warehouse hybrid environment. Specialists act as trusted advisors, leveraging interior design knowledge to assist customers with furniture selections, room layouts, and full transformations, while integrating Wayfair's robust logistics network for seamless product sourcing from warehouses, inventory management, and delivery coordination. This position emphasizes autonomy in delivering customer visions within budget constraints, supported by access to showroom displays and backend operations tools. Key to success is navigating the intersection of design creativity and logistics realities, including real-time stock checks across Wayfair's supply chain, scheduling home deliveries, and ensuring operational excellence in a fast-paced retail setting. The role supports Wayfair's mission to make home design accessible, fostering a community of creators who drive sales through personalized strategies and efficient fulfillment processes.

Key Responsibilities

• Guide customers in selecting furniture and completing room transformations
• Create customized design plans using digital tools and physical samples
• Conduct in-store, virtual, and in-home design consultations
• Coordinate product availability, logistics, and delivery scheduling
• Manage inventory checks for showroom and warehouse stock
• Drive sales through personalized design solutions aligned with budgets
• Collaborate with operations team on order fulfillment and installations
• Stay updated on Wayfair's logistics network for efficient customer delivery

Required Qualifications

• High school diploma or equivalent
• 1+ years of customer-facing retail or sales experience
• Knowledge of interior design principles and trends
• Ability to work flexible retail hours including weekends
• Valid driver's license for home visits
• Proficiency in design software or visualization tools
• Strong understanding of furniture logistics and delivery coordination

Preferred Qualifications

• Associate's or Bachelor's degree in Interior Design
• 2+ years in high-end retail or design consultancy
• Experience with Wayfair's product catalog and supply chain

Required Skills

• Interior design expertise
• Customer service excellence
• Trend awareness and style intuition
• Sales and negotiation skills
• Digital design tool proficiency
• Budget management
• Logistics coordination
• Inventory knowledge
• Communication and presentation
• Problem-solving
• Time management
• Team collaboration
• Adaptability to retail pace
• Product knowledge of furniture and home goods

Benefits

• Competitive hourly pay plus commission structure
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off and holiday pay
• Employee discounts on Wayfair products
• Professional development in design and logistics training
• Flexible scheduling in retail operations environment

Wayfair is an equal opportunity employer committed to diversity and inclusion.