Intern - WeCom Group Management Assistant

Location: Shanghai, China

Department: General

Team: Operations

About the Role

The Intern - WeCom Group Management Assistant role at Wayfair in Shanghai focuses on supporting warehouse and logistics operations through efficient supplier communication. This position plays a critical part in optimizing WeCom groups used for coordinating with suppliers in Wayfair's supply chain ecosystem. The intern will handle supplier invitations, ensure accurate group placements based on tenure and logistics requirements, and contribute to content that streamlines warehouse-related discussions and resolutions. Key responsibilities include assisting with content creation, FAQ updates, announcements, and chatbot maintenance to enhance operational efficiency. The role also involves preparing and analyzing group discussions to identify trends in logistics challenges, supplier performance, and process improvements. This internship provides valuable exposure to Wayfair's digital tools for managing global supply chains and warehouse communications in a fast-paced e-commerce environment. Ideal for students interested in logistics and operations, this position offers practical experience in supplier management, data-driven group optimization, and cross-functional collaboration within Wayfair's Shanghai team, contributing directly to smoother warehouse fulfillment and supply chain performance.

Key Responsibilities

• Assist in inviting and adding suppliers to appropriate WeCom groups for logistics communication
• Ensure suppliers are correctly categorized in groups based on tenure and operational needs
• Support group management to optimize supplier interactions in warehouse and logistics contexts
• Create and update content including FAQs and announcements for supply chain groups
• Maintain chatbot content for automated supplier queries in operations
• Prepare and analyze topics discussed in WeCom groups related to logistics issues
• Collaborate with operations teams to streamline supplier onboarding processes
• Monitor group activity to ensure compliance with Wayfair's logistics communication standards

Required Qualifications

• Currently enrolled in a university program in business, logistics, supply chain, or related field
• Basic understanding of supplier management in e-commerce logistics
• Familiarity with warehouse operations and supply chain communication tools
• Proficiency in Chinese and English for supplier interactions
• Strong organizational skills for managing group communications
• Attention to detail in categorizing suppliers by tenure and logistics needs
• Ability to handle data entry for inviting suppliers to digital platforms

Preferred Qualifications

• Prior internship experience in logistics or operations
• Knowledge of WeCom or similar enterprise communication platforms
• Experience in e-commerce supply chain coordination

Required Skills

• Supplier communication management
• Group categorization and organization
• Content creation for FAQs and announcements
• Chatbot content maintenance
• Data analysis of discussion topics
• WeCom platform proficiency
• Attention to detail
• Organizational skills
• Chinese language fluency
• English communication
• Logistics process understanding
• Supply chain coordination
• Problem-solving in operations
• Time management
• Team collaboration

Benefits

• Hands-on experience in Wayfair's supply chain and logistics operations
• Exposure to enterprise communication tools used in global warehousing
• Mentorship from experienced logistics and operations professionals
• Flexible internship schedule accommodating academic commitments
• Networking opportunities within Wayfair's Shanghai supply chain team
• Potential for full-time opportunities in warehouse management
• Professional development in digital tools for supplier management

Wayfair is an equal opportunity employer committed to diversity and inclusion.