Lead Quantitative User Researcher

Location: Boston, Massachusetts, United States

Department: Product/Experience Design

Team: Engineering & Technology

About the Role

Wayfair's Customer Tech team designs, builds, analyzes, and manages the full customer experience across websites and mobile apps. The Lead Quantitative User Researcher role, based hybrid out of Boston HQ (remote Mon/Fri, in-office Tue-Thu), empowers candidates passionate about users to deliver exceptional consumer experiences through research. This position focuses on leading quantitative or mixed-method projects in a product/experience design context, with no direct warehouse or logistics specifics mentioned, though research may indirectly inform supply chain user interfaces for operations efficiency. Key responsibilities include independently planning and running end-to-end research, defining problem statements, framing goals and assumptions, and selecting optimal methods to uncover insights driving product improvements. Ideal for researchers aiming to impact Wayfair's customer journey, potentially touching logistics-related features like order tracking or delivery experiences within the broader e-commerce platform.

Key Responsibilities

• Plan and execute quantitative or mixed-method user research projects end-to-end
• Define clear problem statements for research initiatives
• Frame project goals, ingoing assumptions, and research questions
• Scope and select appropriate research methods
• Analyze and manage customer experiences on websites and mobile apps
• Collaborate with Customer Tech team to deliver positive consumer experiences
• Adhere to hybrid schedule at Boston HQ

Required Qualifications

• Experience leading quantitative user research projects end-to-end
• Strong background in defining problem statements and research goals
• Proficiency in scoping and selecting quantitative or mixed-method research approaches
• Ability to comply with hybrid work schedule (remote Mon/Fri, in-office Tue-Thu)
• Passion for user experience and consumer-focused research
• Experience working in product or experience design teams
• Located in or willing to work from Boston, MA

Preferred Qualifications

• Leadership experience in user research teams
• Background in e-commerce or customer tech environments

Required Skills

• Quantitative research methods
• Mixed-method research design
• Problem statement definition
• Research goal framing
• Method scoping and selection
• User experience passion
• E-commerce customer tech knowledge
• Project leadership
• Data analysis
• Cross-team collaboration
• Hybrid work adaptability

Benefits

• Hybrid work model with remote Mondays and Fridays
• In-office collaboration Tuesdays through Thursdays at Boston HQ
• Opportunity to work on Wayfair's customer-facing websites and apps
• Empowerment to lead research projects independently
• Part of innovative Customer Tech team driving user experiences

Wayfair is an equal opportunity employer committed to diversity and inclusion.