Learning Experience Designer

Location: Athens, Georgia, United States

Department: Customer Service

Team: Customer Service & Online Sales

About the Role

The Learning Experience Designer role on Wayfair's Global Sales & Service LXD team focuses on creating impactful training programs for customer service associates, with an emphasis on warehouse, logistics, and operations contexts in Athens, Georgia. This position supports rapid onboarding and adaptation to new initiatives, processes, and business needs in a fast-paced, agile environment, ensuring associates can efficiently handle supply chain and fulfillment-related customer inquiries. The role emphasizes hands-on design expertise and passion for integrating AI and advanced learning technologies to enhance performance outcomes in Wayfair's logistics-driven customer service operations. Key responsibilities include collaborating with teams to develop continuous learning solutions that drive measurable results, particularly in supporting warehouse and delivery service excellence. Ideal candidates thrive in change-driven settings, contributing to training that bridges customer service with backend logistics, helping Wayfair maintain its competitive edge in e-commerce operations. This opportunity is perfect for motivated professionals eager to innovate in learning design within a high-volume supply chain ecosystem.

Key Responsibilities

• Support creation and execution of impactful training programs for customer sales & service
• Contribute to continuous learning efforts for customer service associates
• Drive measurable performance outcomes through training initiatives
• Collaborate with Global Sales & Service LXD team on new initiatives
• Help associates rapidly understand new processes and business needs
• Integrate AI and cutting-edge technologies into LXD processes
• Develop hands-on design expertise for warehouse-related service training
• Support agile adaptation to logistics and operations changes
• Design learning experiences tailored to customer service in supply chain contexts

Required Qualifications

• Experience in creating training programs for customer service or sales teams
• Hands-on design expertise in learning experience design
• Ability to thrive in agile, fast-paced, change-driven environments
• Passion for integrating AI and cutting-edge learning technologies
• Strong collaboration skills with cross-functional teams
• Knowledge of customer service processes and business needs
• Bachelor's degree in instructional design, education, or related field
• Experience supporting performance outcomes in service operations

Preferred Qualifications

• Prior experience in logistics or warehouse customer service training
• Familiarity with Wayfair's supply chain operations
• Advanced skills in AI-driven learning tools
• Background in global sales and service environments

Required Skills

• Instructional design
• Learning experience design (LXD)
• AI integration in training
• Agile methodologies
• Collaboration
• Training program development
• Performance measurement
• Customer service process knowledge
• Change management
• Rapid learning content creation
• Cutting-edge tech adoption
• Cross-functional teamwork
• Business needs analysis
• Logistics training adaptation
• Warehouse operations awareness

Benefits

• Dynamic, fast-paced organization environment
• Opportunity to develop hands-on design expertise
• Work with innovative AI and learning technologies
• Contribution to measurable performance improvements
• Support for continuous learning and career growth
• Collaboration in global sales & service team
• Exposure to agile, change-driven logistics operations
• Ideal role for passionate learning professionals

Wayfair is an equal opportunity employer committed to diversity and inclusion.