Manager, Global Sales Revenue Operations

Location: Boston, Massachusetts, United States

Department: Operations Strategy

Team: Business & Operations

About the Role

As a Manager, Global Sales Revenue Operations at Wayfair in Boston, Massachusetts, within the Operations Strategy department, you will optimize Premier and Category sales by improving efficiency in warehouse fulfillment and logistics processes. Reporting to the General Manager of Premier and Category Sales, you will collaborate with leaders across Sales, Technology, Marketing, and Finance to drive operational enhancements, accelerate program goals, and elevate customer experience through better supply chain integration. This role demands a highly collaborative, analytical mindset with a passion for process improvement in e-commerce logistics. Key responsibilities include deeply understanding sales data intertwined with warehouse operations, providing actionable insights to senior leaders for strategy development, and implementing improvements in order processing, inventory management, and delivery logistics. You will focus on quantitative metrics like fulfillment times and qualitative feedback to refine Wayfair's global sales operations, ensuring seamless coordination between sales teams and distribution centers. Ideal candidates bring expertise in revenue operations within retail logistics, with a focus on Wayfair's supply chain challenges. This position offers a chance to impact high-volume e-commerce operations, leveraging data-driven decisions to boost sales efficiency and customer satisfaction in a dynamic warehouse and logistics environment.

Key Responsibilities

• Partner with Premier and Category Sales GM to optimize sales operations tied to warehouse fulfillment
• Drive operational improvements in logistics and supply chain processes
• Analyze qualitative and quantitative data from sales and logistics systems
• Collaborate with Technology, Marketing, and Finance on inventory and delivery strategies
• Accelerate program goals for efficient order fulfillment and customer experience
• Provide senior leaders with insights on sales efficiency and logistics bottlenecks
• Enhance overall customer experience through streamlined warehouse operations
• Develop strategies for global sales revenue in coordination with supply chain teams
• Monitor and report on key metrics for sales and logistics performance

Required Qualifications

• Bachelor's degree in Business, Operations, Supply Chain, or related field
• 5+ years of experience in revenue operations, sales operations, or logistics operations
• Proven track record in warehouse and supply chain optimization
• Experience managing cross-functional teams in operations strategy
• Strong background in sales efficiency and process improvement within e-commerce logistics
• Familiarity with Wayfair's supply chain and fulfillment operations
• Ability to analyze quantitative data from warehouse and logistics systems

Preferred Qualifications

• MBA or advanced degree in Operations Management
• Experience in global sales operations for retail or e-commerce
• Prior leadership in Wayfair's Premier or Category sales logistics
• Expertise in inventory management and demand forecasting

Required Skills

• Analytical thinking
• Process improvement expertise
• Data analysis and visualization
• Cross-functional collaboration
• SQL and Excel proficiency
• Warehouse management systems (WMS)
• Supply chain and logistics optimization
• Sales forecasting and revenue modeling
• Project management
• Stakeholder communication
• Problem-solving
• Customer experience focus
• ERP systems experience
• Quantitative and qualitative research
• Strategic planning

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) matching and retirement savings plan
• Paid time off and flexible work arrangements
• Professional development and tuition reimbursement
• Employee stock purchase plan
• Wellness programs and gym memberships
• Parental leave and family benefits

Wayfair is an equal opportunity employer committed to diversity and inclusion.