Product Manager, Purchase Experience

Location: Boston, Massachusetts, United States

Department: Product Management

Team: Engineering & Technology

About the Role

The Product Manager, Purchase Experience role on Wayfair's Purchase Experience Team focuses on optimizing the critical customer journey from inspiration to purchase, with strong emphasis on logistics and warehouse integration. This position involves partnering with engineering to develop fast, scalable experiences for basket building, delivery options, and order placement, directly impacting warehouse fulfillment efficiency and last-mile delivery. By blending data, design, and experimentation, the team reduces friction in operations, builds customer trust in shipping promises, and drives conversion through smarter logistics features on a modern tech stack leveraging AI for agentic commerce. Key responsibilities include driving tech enablement for resilient purchase flows tied to real-time inventory and warehouse capacity, collaborating with supply chain teams to evolve delivery and payment experiences, and leading bold initiatives to push e-commerce growth. This role is pivotal in creating faster, more delightful buying experiences that align front-end customer interactions with back-end logistics operations, ensuring seamless scaling for Wayfair's high-volume home goods fulfillment network based in Boston, Massachusetts.

Key Responsibilities

• Partner with engineering to build scalable purchase experiences integrated with warehouse systems
• Optimize delivery option selection to improve fulfillment efficiency
• Drive experimentation to reduce friction in basket building and order placement
• Collaborate with logistics teams to enhance real-time inventory and shipping visibility
• Leverage data analytics to boost conversion through operations insights
• Evolve payment and delivery experiences using AI for smarter logistics
• Lead cross-functional initiatives with supply chain and product teams
• Monitor and iterate on key metrics like order completion rates and delivery trust

Required Qualifications

• 5+ years of product management experience in e-commerce or logistics platforms
• Proven track record in optimizing purchase and delivery workflows
• Experience partnering with warehouse and supply chain engineering teams
• Strong understanding of last-mile delivery and fulfillment operations
• Bachelor's degree in Business, Supply Chain, or related field
• Demonstrated success in reducing cart abandonment through logistics UX improvements
• Experience with A/B testing in high-volume transactional systems

Preferred Qualifications

• MBA or advanced degree in Operations Management
• Prior experience at Wayfair or similar omnichannel retailer
• Knowledge of agentic AI applications in logistics
• Experience scaling warehouse-integrated checkout systems

Required Skills

• Product roadmap development
• A/B testing and experimentation
• Data analysis and metrics optimization
• Cross-functional stakeholder management
• E-commerce checkout UX design
• Logistics and supply chain knowledge
• Agile methodologies
• SQL and analytics tools
• AI/ML familiarity for commerce
• Customer journey mapping
• Technical specification writing
• Warehouse fulfillment integration
• Conversion rate optimization
• Real-time systems scalability
• Soft skills: communication, prioritization

Benefits

• Competitive salary and equity package
• Comprehensive health, dental, and vision insurance
• 401(k) matching and retirement savings plan
• Flexible PTO and paid parental leave
• Professional development stipend and tuition reimbursement
• Employee discounts on Wayfair products
• Hybrid work model in Boston with warehouse site visits
• Wellness programs including gym memberships

Wayfair is an equal opportunity employer committed to diversity and inclusion.