Product Specialist- Full-Time

Location: Houston, Texas, United States

Department: Physical Retail In-Store

Team: Physical Retail

Pay: base pay for this position is $20.00 per hour

About the Role

Wayfair's Perigold brand is launching its first physical luxury retail stores in Houston, Texas, spanning 20-30K square feet and featuring premium furniture, decor, housewares, and home improvement products from across the catalog. As a Product Specialist in the Physical Retail In-Store department, you will play a key role in warehouse and logistics operations by ensuring seamless product flow from supply chain to showroom floors. This full-time position at $20.00 per hour focuses on creating luxury guest experiences while supporting in-store inventory management and sales-driven operations. Your responsibilities include maintaining high luxury standards, driving sales through personalized interactions, and coordinating logistics for product replenishment to keep displays stocked with Wayfair's best offerings. Motivated individuals passionate about design and sales will thrive in this environment, building guest connections and contributing to the operational success of these first-of-their-kind retail destinations. The role demands physical capability for handling warehouse-sourced items and a relentless focus on customer satisfaction in a dynamic retail setting. Join Perigold's innovative expansion and be part of revolutionizing luxury home retail with Wayfair's robust logistics backbone, offering growth opportunities in physical operations and sales.

Key Responsibilities

• Maintain luxury experience standards by providing authentic guest interactions
• Drive sales through personalized product recommendations from catalog
• Build connections with guests to boost customer satisfaction and repeat visits
• Manage in-store inventory displays from warehouse deliveries
• Coordinate product replenishment and logistics for 20-30K sq ft showroom
• Assist in operations to ensure seamless flow of furniture, decor, and housewares
• Create inspiring environments that align with Perigold's luxury brand
• Handle physical retail tasks including staging and merchandising operations
• Monitor stock levels and communicate logistics needs to supply chain teams

Required Qualifications

• High school diploma or equivalent
• Ability to work full-time including weekends and holidays
• Experience in luxury retail or high-end sales environments
• Strong customer service background with proven sales results
• Physical ability to stand for extended periods and lift inventory items
• Knowledge of warehouse inventory systems for product availability
• Availability to work in a fast-paced physical retail operations setting
• Basic understanding of logistics for in-store product replenishment

Preferred Qualifications

• Prior experience in Wayfair or Perigold operations
• Background in luxury home goods or design sales
• Familiarity with warehouse-to-retail supply chain processes
• Bilingual skills for diverse customer base in Houston

Required Skills

• Customer service excellence
• Sales driving techniques
• Luxury design knowledge
• Inventory management
• Product merchandising
• Guest engagement
• Physical stamina for operations
• Team collaboration
• Attention to detail
• Communication skills
• Logistics coordination
• Warehouse-to-retail transfer handling
• Visual presentation standards
• Sales tracking proficiency
• Adaptability in fast-paced retail

Benefits

• Competitive base pay of $20.00 per hour
• Full-time employment with consistent scheduling
• Employee discounts on luxury home products
• Opportunities for sales performance bonuses
• Comprehensive training in luxury retail operations
• Career growth in Wayfair's expanding physical retail network
• Health and wellness benefits package
• Supportive team environment in Houston location

Wayfair is an equal opportunity employer committed to diversity and inclusion.