Product Specialist

Location: Houston, Texas, United States

Department: Physical Retail In-Store

Team: Physical Retail

Pay: base pay for this position is $20.00 per hour

About the Role

Wayfair's Perigold is launching its inaugural physical retail stores in Houston, Texas, as first-of-their-kind luxury destinations spanning 20-30K square feet. These stores will showcase the finest products from Wayfair's catalog, including furniture, decor, housewares, and home improvement items. The Product Specialist role in the Physical Retail In-Store department offers a base pay of $20.00 per hour and is ideal for motivated individuals passionate about luxury design who excel in sales and operations within a high-end retail setting. In this position, you will maintain luxury experience standards by delivering authentic, inviting guest interactions that prioritize customer satisfaction. Key responsibilities include driving sales, building personalized connections, and fostering an inspiring store environment. While focused on retail sales, the role supports Wayfair's supply chain logistics by facilitating seamless product presentation and customer fulfillment in a warehouse-adjacent operational context. Joining this team means contributing to Perigold's retail expansion, leveraging Wayfair's logistics expertise to bring premium inventory to life in physical spaces. Successful candidates will demonstrate sales focus, design enthusiasm, and operational reliability in a fast-paced luxury retail operations environment.

Key Responsibilities

• Maintain luxury experience standards for guests
• Provide authentic and inviting guest experiences
• Drive sales through personalized customer interactions
• Build connections to boost customer satisfaction
• Create an inspiring in-store environment
• Assist guests with product selection from catalog categories
• Exemplify passion for luxury design and customer service
• Support store operations in 20-30K sq ft luxury retail space

Required Qualifications

• Passionate about luxury home design and products
• Relentlessly focused on boosting sales
• Experience in retail sales or customer-facing roles
• Ability to build personalized customer connections
• Committed to maintaining luxury experience standards
• Knowledge of furniture, decor, housewares, and home improvement categories
• Available to work in a physical retail store environment

Preferred Qualifications

• Prior experience in luxury retail or high-end sales
• Background in design or interior styling

Required Skills

• Sales driving
• Customer service excellence
• Luxury brand representation
• Guest experience management
• Product knowledge in furniture and decor
• Personalized relationship building
• Retail operations
• Design passion
• Sales motivation
• Store environment creation
• Communication skills
• Team collaboration
• Attention to detail

Benefits

• Competitive base pay of $20.00 per hour
• Opportunity to join Perigold's first physical retail stores
• Work with premium luxury home products
• Dynamic sales team environment
• Focus on customer satisfaction and design passion
• Part of Wayfair's innovative retail expansion

Wayfair is an equal opportunity employer committed to diversity and inclusion.