Retail Business Account Manager – Wayfair Retail (Wilmette, IL)

Location: Wilmette, Illinois, United States

Department: General

Team: Operations

About the Role

The Retail Business Account Manager role at Wayfair Retail in Wilmette, IL, is part of Wayfair Professional, a B2B sales organization specializing in streamlining procurement for furniture, fixtures, and décor. This position focuses on helping businesses create functional spaces through fast, reliable logistics solutions, leveraging Wayfair's warehouse and supply chain expertise. With a base salary of $44,175 - $49,955 and OTE of $105,000 - $130,000 including commission, compensation rewards performance against sales goals in a logistics-driven environment. Key responsibilities include prospecting B2B retail clients, managing accounts, and coordinating with operations teams for seamless order fulfillment from Wayfair's distribution centers. The role emphasizes value-driven solutions tailored to client needs, with a strong emphasis on logistics efficiency, delivery reliability, and procurement optimization. Ideal candidates bring sales experience and familiarity with warehouse operations to support Wayfair's end-to-end supply chain for business customers. This position offers growth in Wayfair's professional division, benefiting from comprehensive perks like health insurance, 401(k), and product discounts, while contributing to a team that has served diverse clients since 2012 with operational excellence.

Key Responsibilities

• Prospect and manage B2B accounts for Wayfair Professional retail clients
• Drive sales of furniture, fixtures, and décor with focus on fast delivery
• Collaborate with logistics teams to ensure reliable procurement solutions
• Achieve sales goals to meet OTE of $105K-$130K through commission
• Streamline client procurement processes integrated with warehouse ops
• Build relationships with businesses needing functional space solutions
• Coordinate with operations for timely order fulfillment and tracking
• Analyze sales performance and optimize logistics for client satisfaction
• Support clients in Wilmette, IL with tailored value-driven logistics

Required Qualifications

• Bachelor's degree or equivalent experience in sales or business development
• 2+ years of B2B sales experience, preferably in retail or furniture industry
• Proven track record of meeting or exceeding sales targets
• Strong understanding of procurement processes for businesses
• Experience managing client relationships in logistics-heavy sectors
• Familiarity with supply chain and delivery operations
• Ability to travel locally for client meetings in Wilmette, IL area
• Proficiency in CRM software for tracking sales and logistics updates

Preferred Qualifications

• Experience in warehouse operations or furniture logistics
• Knowledge of Wayfair's supply chain and fulfillment centers
• Prior work with B2B clients in retail fixture procurement
• Sales experience in high-volume operations environments

Required Skills

• B2B sales expertise
• Client relationship management
• Sales target achievement
• Procurement process knowledge
• Supply chain coordination
• Logistics and delivery optimization
• CRM proficiency (e.g., Salesforce)
• Negotiation and closing deals
• Local market knowledge (Wilmette, IL)
• Analytical sales reporting
• Communication and presentation skills
• Problem-solving in operations
• Time management for field sales
• Adaptability to commission structures
• Team collaboration with warehouse ops

Benefits

• Competitive base salary $44,175 - $49,955 plus commission up to $130K OTE
• Performance-based incentives tied to sales goals
• Comprehensive health, dental, and vision insurance
• 401(k) matching and retirement savings plans
• Paid time off and flexible work options
• Professional development and sales training programs
• Employee discounts on Wayfair products
• Opportunities for career growth in B2B logistics

Wayfair is an equal opportunity employer committed to diversity and inclusion.