Retail Engagement Assistant Store Manager

Location: Columbus, Ohio, United States

Department: Physical Retail In-Store

Team: Physical Retail

About the Role

As a Retail Engagement Assistant Store Manager at Wayfair's Physical Retail In-Store department in Columbus, Ohio, you will play a pivotal role in executing the company's retail vision through a blend of strategic leadership (60%) and hands-on tactical operations (40%). Reporting to the Department Manager, you will oversee critical functions such as operational excellence, visual merchandising, design, and team development, with a strong emphasis on warehouse and logistics integration to ensure efficient inventory flow from distribution centers to store shelves. This position demands leveraging data-driven insights to optimize store operations, merchandising strategies, and fulfillment processes, driving high team performance and exceptional customer experiences in a sales-centric environment. Focusing on Wayfair's logistics strengths, you will coordinate seamless operations between online orders, in-store pickup, and showroom displays, managing teams to handle high-volume throughput while maintaining visual appeal and stock accuracy. Responsibilities include balancing creativity with business acumen to meet targets, fostering a high-performance culture, and contributing to overall store success through efficient resource allocation and process improvements in retail logistics.

Key Responsibilities

• Oversee store operations including inventory receiving and logistics coordination
• Implement data-driven merchandising strategies to optimize warehouse-to-retail flow
• Lead teams in operational excellence and fulfillment efficiency
• Manage visual merchandising and store design for customer experience
• Drive sales performance through high-performing teams
• Assist in team development and training on logistics best practices
• Monitor and achieve business targets related to store throughput
• Coordinate cross-vertical support for seamless operations
• Ensure exceptional customer experience through efficient order fulfillment

Required Qualifications

• 2+ years of retail management or supervisory experience
• Proven track record in high-volume sales environments
• Strong understanding of store operations and inventory management
• Experience with data-driven decision making for merchandising and logistics
• Ability to oversee cross-functional teams in operational excellence
• Knowledge of visual merchandising and store layout optimization
• Retail logistics and supply chain coordination experience
• Customer service leadership in fast-paced retail settings

Preferred Qualifications

• Experience in omnichannel retail operations
• Background in furniture or home goods logistics
• Advanced skills in warehouse-to-store fulfillment processes
• Prior Wayfair or e-commerce retail exposure

Required Skills

• Leadership and team management
• Data analysis and insights utilization
• Operational optimization
• Inventory and logistics coordination
• Visual merchandising
• Customer service excellence
• Business acumen
• Strategic planning
• Hands-on execution
• Problem-solving
• Communication
• Creativity in merchandising
• Performance metrics tracking
• Cross-functional collaboration
• Retail sales driving

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off and flexible scheduling
• Employee discounts on Wayfair products
• Career development and internal promotion opportunities
• Stock purchase plan and financial wellness programs

Wayfair is an equal opportunity employer committed to diversity and inclusion.