Retail Facilities Manager

Location: Columbus, Ohio, United States

Department: Physical Retail In-Store

Team: Physical Retail

About the Role

At Wayfair, the Retail Facilities Manager in Columbus, Ohio, serves as the cornerstone of a safe, well-maintained, and efficient retail environment within the Physical Retail In-Store department. This role focuses on warehouse and logistics specifics, including 24/7 operations management, preventative maintenance for store and distribution infrastructure, and coordination with third-party partners to support seamless inventory flow and customer experiences. With a safety-first lens, the manager ensures operational excellence that aligns with Wayfair's high-volume retail logistics demands. Key responsibilities encompass leading teams in emergency response, vendor oversight, and budget planning to create inspiring workspaces and best-in-class shopping environments. The position emphasizes logistics integration, such as maintaining clean and efficient facilities that support in-store operations and supply chain efficiency. Ideal candidates bring passion for team development, safety, and operational precision in dynamic retail-warehouse settings. This role offers a professional home for those excelling in facilities leadership, directly impacting Wayfair's retail success through reliable logistics and operations support.

Key Responsibilities

• Lead a high-performing team and third-party partners to ensure smooth 24/7 facility operations
• Oversee preventative maintenance programs for retail and warehouse infrastructure
• Manage emergency response and safety protocols across the facility
• Conduct vendor oversight to maintain service levels and compliance
• Develop and manage budgets for facilities operations and logistics support
• Ensure a clean, safe, and efficient environment for retail shopping and team productivity
• Drive operational excellence in physical retail in-store settings
• Support logistics coordination for inventory and store operations

Required Qualifications

• Experience in facilities management within retail or warehouse environments
• Proven leadership in managing high-performing teams and third-party vendors
• Strong knowledge of preventative maintenance and emergency response protocols
• Budget planning and financial oversight capabilities
• Commitment to safety-first operational standards
• Background in logistics or physical retail operations
• Ability to manage 24/7 facility operations efficiently

Preferred Qualifications

• Experience in Wayfair or similar e-commerce retail facilities
• Certification in facilities management (e.g., CFM)
• Prior work in high-volume logistics or distribution centers

Required Skills

• Facilities management expertise
• Safety protocol implementation
• Team leadership and development
• Vendor management
• Budget planning and control
• Preventative maintenance planning
• Emergency response coordination
• Operational efficiency optimization
• Service-first mindset
• Retail logistics knowledge
• Problem-solving in fast-paced environments
• 24/7 operations oversight
• Regulatory compliance awareness

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off and flexible scheduling
• Professional development and career growth opportunities
• Employee discounts on Wayfair products
• Team-building events and wellness programs

Wayfair is an equal opportunity employer committed to diversity and inclusion.