Retail Logistics Assistant Store Manager

Location: Columbus, Ohio, United States

Department: Physical Retail In-Store

Team: Physical Retail

About the Role

As an Assistant Store Manager (ASM) of Logistics at Wayfair's physical retail stores in Columbus, Ohio, you will play a pivotal role in executing the company's retail vision through high-performing, customer-centric logistics operations. Reporting to the Department Manager in the Physical Retail In-Store department, you will oversee key functions such as store operations, visual merchandising, and team development, with a strong emphasis on warehouse efficiency, inventory management, and seamless order fulfillment to support Wayfair's omnichannel model. This role demands a blend of 60% strategic leadership—using data-driven insights to optimize logistics strategies and merchandising—and 40% hands-on tactical execution in a dynamic retail logistics environment. Your primary focus will be delivering exceptional customer experiences by ensuring smooth store operations, driving your team to meet business targets, and fostering a high-performance culture. Leveraging expertise in warehouse logistics, you will implement merchandising strategies that enhance product visibility and availability, while inspiring your team to excel in fast-paced settings. Ideal for logistics professionals with retail experience, this position offers the opportunity to contribute to Wayfair's growth in physical retail while balancing creativity, operational excellence, and leadership.

Key Responsibilities

• Oversee critical store logistics and operations functions
• Assist in visual merchandising and inventory optimization
• Drive high-performance team development and coaching
• Ensure exceptional customer experience through efficient operations
• Leverage data insights to implement merchandising strategies
• Optimize store operations for business targets
• Support department manager across multiple team verticals
• Execute tactical logistics tasks including 40% hands-on work
• Inspire team to exceed performance goals in retail logistics

Required Qualifications

• 2+ years of retail or logistics management experience
• Experience overseeing store operations and logistics functions
• Proven ability to drive team performance in high-volume environments
• Strong business acumen with data-driven decision-making
• Leadership experience in operations and merchandising
• Ability to balance strategic planning with hands-on execution
• Knowledge of warehouse and inventory optimization

Preferred Qualifications

• Experience in physical retail logistics for e-commerce brands
• Background in visual merchandising within logistics-heavy stores
• Prior role in Wayfair or similar omnichannel retail operations

Required Skills

• Logistics and supply chain management
• Data analysis and insights utilization
• Team leadership and motivation
• Operations optimization
• Visual merchandising
• Customer experience enhancement
• Strategic planning
• Hands-on execution
• Business acumen
• Creativity in merchandising
• Inventory control
• Performance metrics tracking
• Cross-functional collaboration
• Problem-solving in fast-paced environments

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off and flexible scheduling
• Employee discounts on Wayfair products
• Career development and leadership training programs
• Team-building events and recognition programs

Wayfair is an equal opportunity employer committed to diversity and inclusion.