Retail Sales Associate

Location: Augusta, Georgia, United States

Department: Physical Retail In-Store

Team: Physical Retail

Pay: base pay for this position is $16 per hour

About the Role

Wayfair is seeking a Retail Sales Associate for its returns Outlet retail store in Augusta, Georgia, within the Physical Retail In-Store department. This part-time role (20 hours per week) offers a base pay of $16 per hour and focuses on warehouse-adjacent operations in a high-volume outlet environment handling returns and logistics. Associates will serve as authentic brand ambassadors, driving sales while managing inventory flow, stock organization, and customer experiences during store hours from Monday-Saturday 10AM-8PM and Sunday 10AM-7PM. Ideal for those interested in rapid growth, constant learning, and dynamic challenges in Wayfair's reinvented home retail model. Key responsibilities emphasize creating best-in-class customer service, processing outlet returns with logistics efficiency, and supporting operational tasks like inventory handling and promotions. Benefits include growth opportunities such as conversions and promotions, Wayfair discounts, 401(k) matching, and referral bonuses, positioning this as a launchpad for careers in Wayfair's retail and logistics ecosystem. The role demands strong customer engagement skills alongside operational savvy in a warehouse-style retail setting.

Key Responsibilities

• Lead customer interactions in the returns outlet store
• Create best-in-class customer experience as brand ambassador
• Process returns and manage outlet inventory logistics
• Handle sales transactions and product demonstrations
• Maintain store organization and operational standards
• Assist with stock replenishment and warehouse-like tasks
• Drive sales growth through dynamic customer engagement
• Support store operations during peak hours
• Collaborate on promotions and inventory conversions

Required Qualifications

• Retail sales experience in a fast-paced environment
• Availability to work 20 hours per week including weekends
• Ability to stand for extended periods during store hours
• Knowledge of inventory handling and stock organization
• Customer service experience in outlet or returns processing
• Basic understanding of logistics and returns operations
• Flexible schedule to cover Monday-Saturday 10AM-8PM and Sunday 10AM-7PM
• Commitment to maintaining store operations efficiency

Preferred Qualifications

• Experience in warehouse outlet or returns retail
• Familiarity with Wayfair products and logistics
• Previous sales performance in high-volume retail
• Logistics background in inventory management

Required Skills

• Customer service excellence
• Sales and upselling techniques
• Inventory management
• Returns processing
• Brand ambassadorship
• Time management in retail operations
• Team collaboration
• Adaptability to dynamic challenges
• Product knowledge
• Communication skills
• Organizational skills for stock handling
• Logistics awareness in outlet setting
• Problem-solving in customer scenarios

Benefits

• Base pay of $16 per hour
• Rapid growth opportunities including conversions and promotions
• Wayfair company discount on products
• 401(k) with company match
• Referral bonuses
• Constant learning and dynamic challenges
• Part-time hours with flexible career building

Wayfair is an equal opportunity employer committed to diversity and inclusion.