Retail Sales Associate

Location: Greensboro, North Carolina, United States

Department: Physical Retail In-Store

Team: Physical Retail

Pay: base pay for this position is $16 per hour

About the Role

Wayfair is seeking a Retail Sales Associate for its returns Outlet retail store in Greensboro, North Carolina, within the Physical Retail In-Store department. This role focuses on warehouse-adjacent operations in a high-volume outlet environment, handling returns processing, inventory sales, and customer interactions. With a base pay of $16 per hour for 20 hours per week and flexible store hours (Mon-Sat 10AM-8PM, Sun 10AM-7PM), the position offers entry into Wayfair's dynamic logistics and retail ecosystem, emphasizing rapid growth, promotions, and hands-on learning in outlet store management. As a key team member, you'll act as an authentic brand ambassador, creating exceptional customer experiences while supporting logistics tasks like returns handling and outlet merchandising. The role aligns with Wayfair's reinvention of home retail, providing benefits such as company discounts, 401(k) matching, referral bonuses, and career advancement opportunities in warehouse and operations-focused retail settings. Ideal for those passionate about logistics and customer-facing roles, this position bridges retail sales with Wayfair's supply chain operations in a returns outlet, fostering skills in inventory flow, customer service, and store efficiency.

Key Responsibilities

• Serve as brand ambassador for Wayfair in outlet retail store
• Lead best-in-class customer experience in returns environment
• Process customer returns and outlet inventory sales
• Handle dynamic store operations and inventory management
• Drive sales in high-volume returns outlet setting
• Assist with store merchandising and product presentation
• Support rapid growth initiatives through promotions and conversions
• Manage customer inquiries related to returns and logistics

Required Qualifications

• Retail sales experience in high-volume environments
• Ability to work 20 hours per week including weekends
• Availability during store hours (Mon-Sat 10AM-8PM, Sun 10AM-7PM)
• Knowledge of inventory handling in outlet/returns settings
• Experience with returns processing and customer-facing logistics
• Basic understanding of warehouse outlet operations
• Customer service skills in fast-paced retail

Preferred Qualifications

• Prior experience in Wayfair outlet or returns stores
• Logistics background in retail returns handling

Required Skills

• Customer service excellence
• Sales and upselling techniques
• Inventory handling
• Returns processing
• Brand ambassadorship
• Fast-paced multitasking
• Weekend availability
• Team collaboration
• Product knowledge in home goods
• Communication skills
• Adaptability to outlet operations
• Attention to detail in logistics

Benefits

• Growth opportunities including conversions and promotions
• Wayfair company discount
• 401(k) with company match
• Referral bonuses
• Constant learning and dynamic challenges
• Rapid career advancement in retail operations

Wayfair is an equal opportunity employer committed to diversity and inclusion.