Retail Sales Associate

Location: Orlando, Florida, United States

Department: Physical Retail In-Store

Team: Physical Retail

Pay: base pay for this position is $16 per hour

About the Role

Wayfair is seeking a Retail Sales Associate for its returns Outlet retail store in Orlando, Florida, within the Physical Retail In-Store department. This part-time role offers 20 hours per week with a base pay of $16 per hour, focusing on warehouse-adjacent operations in a dynamic outlet environment handling customer returns and inventory logistics. Associates will reinvent home retail by driving sales, managing returns processes, and ensuring efficient store operations during extended hours from 10AM-8PM Monday-Saturday and 10AM-7PM Sundays. Key to success is acting as a Wayfair brand ambassador, creating exceptional customer experiences while supporting logistics-specific tasks like returns handling and inventory turnover. The role emphasizes rapid growth, constant learning, and operational challenges in a high-volume outlet setting, with benefits including company discounts, 401(k) matching, referral bonuses, and promotion opportunities. Ideal for those passionate about retail operations tied to Wayfair's supply chain, this position bridges customer-facing sales with backend logistics, offering a pathway to conversions and career advancement in warehouse and physical retail functions.

Key Responsibilities

• Serve as an authentic brand ambassador for Wayfair
• Lead and create best-in-class customer experiences
• Handle sales transactions in the returns outlet store
• Process customer returns and manage inventory logistics
• Maintain store operations during 10AM-8PM shifts
• Drive sales growth through customer engagement
• Support rapid inventory turnover in outlet environment
• Collaborate on store merchandising and operations
• Utilize operational knowledge for efficient returns handling

Required Qualifications

• Availability for 20 hours per week
• Flexible schedule to cover store hours Monday-Saturday 10AM-8PM and Sunday 10AM-7PM
• Job-related knowledge in retail or customer service
• Relevant skills and experience in sales or operations
• Ability to work in a dynamic, fast-paced outlet environment
• Understanding of inventory handling in a returns outlet setting
• Commitment to rapid growth and constant learning
• Experience managing customer returns and logistics processes

Preferred Qualifications

• Retail sales experience in outlet or discount stores
• Background in warehouse returns processing
• Knowledge of Wayfair products and logistics operations

Required Skills

• Customer service excellence
• Sales and upselling techniques
• Inventory management
• Returns processing
• Brand ambassadorship
• Time management for shift work
• Adaptability in fast-paced environment
• Team collaboration
• Product knowledge of home goods
• Operational efficiency
• Communication skills
• Problem-solving
• Attention to detail in logistics
• Flexibility with scheduling
• Growth mindset

Benefits

• Base pay of $16 per hour
• Growth opportunities including conversions and promotions
• Wayfair company discount
• 401(k) with company match
• Referral bonuses
• Constant learning and dynamic challenges
• Rapid career advancement in retail operations
• Part-time schedule with 20 hours per week

Wayfair is an equal opportunity employer committed to diversity and inclusion.