Retail Sales Associate

Location: San Marcos, Texas, United States

Department: Physical Retail In-Store

Team: Physical Retail

About the Role

Wayfair is seeking a Retail Sales Associate for its returns Outlet store in San Marcos, Texas, within the Physical Retail In-Store department. This part-time role (20 hours per week) offers a starting flat rate of $17/hour with opportunities for growth through tenure, conversions, promotions, and more. Operating in a warehouse-style outlet environment focused on returns logistics, the store runs Monday-Saturday 10AM-8PM and Sunday 10AM-7PM, emphasizing rapid career development, constant learning, and dynamic challenges in reinventing home retail. As a key team member, you'll act as an authentic brand ambassador, leading exceptional customer experiences by bridging the outlet's physical inventory—primarily returns—with Wayfair's vast online home assortment. Responsibilities include processing returns, driving sales, maintaining operational efficiency, and fostering customer loyalty through personalized service in a high-volume logistics hub. Benefits include company discounts, 401(k) matching, referral bonuses, and a supportive environment for building a long-term career. Ideal for those passionate about warehouse-adjacent retail operations, this position combines customer-facing sales with hands-on logistics in Wayfair's innovative outlet model, offering a pathway to internal growth while contributing to the company's physical retail expansion.

Key Responsibilities

• Serve as brand ambassador for Wayfair in the returns outlet store
• Create best-in-class customer experiences by connecting shoppers to Wayfair's online home assortment
• Process customer returns and manage outlet inventory logistics
• Drive sales through authentic engagement and product recommendations
• Maintain store operations during set hours (20 hrs/week)
• Handle physical tasks in a warehouse-style retail environment
• Support rapid growth initiatives through conversions and promotions
• Collaborate with team on daily outlet logistics and merchandising
• Utilize Wayfair discounts and referral programs to build customer loyalty

Required Qualifications

• Available to work 20 hours per week
• Flexible availability including weekends and evenings (Mon-Sat 10AM-8PM, Sun 10AM-7PM)
• Ability to stand for extended periods in a retail warehouse environment
• Comfortable handling returns processing in an outlet store setting
• Basic understanding of inventory and logistics operations
• Reliable attendance for dynamic retail operations
• Passion for home goods and customer service in a fast-paced outlet
• Team player in a physical retail logistics hub

Preferred Qualifications

• Prior retail or warehouse experience
• Familiarity with Wayfair products and online assortment
• Experience in returns processing or outlet operations
• Sales background in high-volume environments

Required Skills

• Customer service excellence
• Sales and upselling techniques
• Returns processing
• Inventory handling
• Brand ambassadorship
• Team collaboration
• Time management in fast-paced settings
• Product knowledge of home goods
• Physical stamina for standing and lifting
• Adaptability to variable shifts
• Communication and interpersonal skills
• Problem-solving in retail logistics
• Attention to detail in operations
• Enthusiasm for dynamic challenges
• Reliability and punctuality

Benefits

• Starting pay of $17/hour with tenure-based growth opportunities
• Wayfair company discount on products
• 401(k) with company match
• Referral bonuses
• Growth opportunities including conversions and promotions
• Part-time schedule with 20 hours per week
• Dynamic challenges and constant learning in retail operations
• Team environment reinventing home retail at Wayfair outlet

Wayfair is an equal opportunity employer committed to diversity and inclusion.