Retail Store Manager

Location: Naperville, Illinois, United States

Department: Physical Retail In-Store

Team: Physical Retail

About the Role

Wayfair is seeking a Retail Store Manager for its returns Outlet retail store in Naperville, Illinois, within the Physical Retail In-Store department. This role focuses on leading operations in a warehouse-adjacent retail environment where returned inventory from Wayfair's vast online home goods assortment is processed, merchandised, and sold. The position offers a salary range of $88,532 - $98,368.50 per year, adjusted for location, skills, and experience, emphasizing rapid career growth, constant learning, and dynamic challenges in reinventing the home retail experience. As General Store Manager, you will act as an authentic brand ambassador, mastering Wayfair's story to deliver exceptional customer experiences by bridging online inventory with in-store offerings. Key responsibilities include leading teams in logistics-heavy tasks like inventory flow from returns processing to sales floor, driving sales through professional communication, and maintaining best-in-class store operations. This role demands expertise in retail management with a focus on outlet logistics, ensuring seamless operations in a high-volume, fast-paced setting. Ideal candidates bring proven retail leadership, particularly in returns or outlet stores, with strong skills in customer engagement, team coordination, and supply chain basics. Join Wayfair's innovative team to connect customers with the world's largest home assortment brought to life physically, while advancing your career in an evolving logistics-retail hybrid model.

Key Responsibilities

• Lead and create best-in-class customer experience in returns outlet store
• Master Wayfair brand story and communicate professionally as brand ambassador
• Oversee daily operations of retail store focused on returned inventory
• Manage team to handle logistics of inventory from warehouse returns to sales floor
• Drive sales performance through polished customer interactions and product knowledge
• Coordinate with supply chain for efficient product flow and stock management
• Ensure store operations align with Wayfair's online assortment in physical space
• Maintain high standards in personal appearance, professionalism, and store presentation

Required Qualifications

• Retail management experience in high-volume outlet or returns environments
• Proven track record in warehouse-adjacent retail operations handling returned inventory
• Strong logistics coordination for inventory flow from returns processing to store display
• Experience leading teams in fast-paced, dynamic retail settings with supply chain elements
• Knowledge of home goods product handling and merchandising in outlet contexts
• Ability to manage operational challenges in returns outlet logistics
• Demonstrated success in driving sales in physical retail with online integration

Preferred Qualifications

• Experience in Wayfair's supply chain or returns processing operations
• Background in multi-channel retail logistics (online-to-offline)
• Previous role in outlet store management for big-box home retailers

Required Skills

• Retail leadership and team management
• Customer experience optimization
• Brand storytelling and communication
• Professionalism and polished presentation
• Inventory logistics in returns outlet context
• Sales driving in high-volume environments
• Operational efficiency in warehouse-retail hybrid
• Product knowledge of home goods
• Dynamic problem-solving
• Adaptability to rapid growth settings
• Supply chain coordination basics
• Merchandising for outlet stores
• Performance metrics tracking

Benefits

• Competitive base salary range of $88,532 - $98,368.50 per year
• Salary variation based on location, knowledge, skills, and experience
• Rapid career growth opportunities within Wayfair's expanding retail network
• Constant learning and dynamic challenges in reinventing home retail
• Part of innovative team transforming online home goods to physical outlets
• Exposure to world's biggest home online assortment in real-world application

Wayfair is an equal opportunity employer committed to diversity and inclusion.