Senior Assistant Store Manager, Operations and Visual Merchandising

Location: Columbus, Ohio, United States

Department: Physical Retail In-Store

Team: Physical Retail

About the Role

Wayfair's Senior Assistant Store Manager, Operations and Visual Merchandising role in Columbus, Ohio, focuses on powering physical retail through exceptional logistics, inventory flow, and operational leadership. Reporting to the General Manager in the Physical Retail In-Store department, this position drives warehouse-like back-of-house efficiency, visual presentation, sales optimization, and team performance to deliver the signature Wayfair customer experience. Ideal for logistics experts who excel in unifying processes and collaborating cross-functionally in a high-energy retail environment. Key duties emphasize leading visual and logistics strategies, overseeing team safety, engagement, and performance while ensuring seamless inventory management and store operations. This role thrives on getting things done in operations-heavy settings, making it perfect for those with warehouse and supply chain backgrounds looking to advance in Wayfair's retail logistics network. Candidates should bring proven operations leadership, a passion for customer-first execution, and skills in retail logistics to contribute to Wayfair's dynamic store ecosystem.

Key Responsibilities

• Partner with General Manager to lead store operations including logistics and inventory flow
• Oversee visual merchandising and presentation to align with Wayfair experience
• Manage back-of-house operations for smooth warehouse and inventory processes
• Drive team performance, safety, engagement, and collaboration
• Unify store processes across operations, sales, and customer-facing areas
• Lead logistics strategy for efficient inventory management and flow
• Ensure operational excellence in physical retail in-store environment
• Monitor and optimize sales performance through operational improvements
• Collaborate cross-functionally to execute Wayfair's customer-first standards

Required Qualifications

• 3+ years of experience in retail operations or logistics management
• Proven leadership experience in managing teams in a fast-paced environment
• Strong understanding of inventory management and supply chain processes
• Experience in warehouse operations and back-of-house logistics
• Knowledge of safety protocols in retail and logistics settings
• Ability to drive operational efficiency and process unification
• Customer-first mindset with retail sales experience
• Cross-functional collaboration skills

Preferred Qualifications

• Experience in visual merchandising within retail environments
• Background in e-commerce retail operations like Wayfair
• Leadership in high-volume store or distribution center settings
• Familiarity with Wayfair's supply chain and logistics systems

Required Skills

• Logistics and inventory management
• Warehouse operations oversight
• Visual merchandising expertise
• Team leadership and engagement
• Safety protocol enforcement
• Process optimization and unification
• Customer service orientation
• Cross-functional collaboration
• Operational strategy development
• Sales performance analysis
• Problem-solving in fast-paced settings
• Data-driven decision making
• Retail back-of-house management
• Supply chain coordination
• Leadership communication

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off and flexible scheduling
• Employee discounts on Wayfair products
• Career growth opportunities in retail and logistics
• Professional development and leadership training
• Team collaboration and supportive work culture

Wayfair is an equal opportunity employer committed to diversity and inclusion.