Senior Associate, Salesforce Administrator

Location: Boston, Massachusetts, United States

Department: Operations Support

Team: Distribution & Warehousing

About the Role

CastleGate Forwarding (CGF), a rapidly growing freight forwarding startup within Wayfair, specializes in moving containers globally to Wayfair’s warehouses and beyond. Offering services like Asia consolidation, ocean freight, drayage, customs brokerage, and cargo insurance, CGF provides Wayfair suppliers with competitive logistics solutions. The Senior Associate, Salesforce Administrator serves as a trusted advisor and hands-on expert, ensuring Salesforce acts as a strategic enabler for logistics operations and business growth within Wayfair's Operations Support department in Boston, Massachusetts. This role goes beyond platform maintenance to contribute to CRM strategy, governance, and innovation. The Senior Associate works cross-functionally with warehouse, logistics, and supply chain teams to align Salesforce with Wayfair's organizational goals, anticipating business needs in high-volume container movements and supplier services. Key focus areas include configuring Salesforce for freight workflows, ensuring data integrity for global shipping, and driving efficiencies in Wayfair's end-to-end operations. Ideal candidates bring logistics-specific Salesforce expertise to support CGF's expansion, optimizing the platform for scalability in a dynamic e-commerce environment. This position offers the chance to impact Wayfair's supply chain innovation while collaborating in a startup-like atmosphere within a major retail leader.

Key Responsibilities

• Maintain and optimize Salesforce platform to support CastleGate Forwarding's global freight operations
• Configure Salesforce for logistics workflows including Asia consolidation, ocean freight, drayage, and customs brokerage
• Collaborate with operations support teams to align CRM with Wayfair's warehouse and supply chain objectives
• Develop governance policies for Salesforce data related to container tracking and supplier logistics
• Anticipate and implement innovations to enable business growth in competitive logistics solutions
• Troubleshoot and resolve platform issues impacting daily shipping and forwarding operations
• Train cross-functional teams on Salesforce usage for logistics efficiency
• Monitor platform performance to ensure scalability for Wayfair's global container movements

Required Qualifications

• Proven experience as a Salesforce Administrator in a logistics or operations environment
• Deep knowledge of Salesforce platform configuration, customization, and maintenance
• Experience supporting CRM strategies in freight forwarding or supply chain operations
• Ability to work cross-functionally with warehouse, logistics, and operations teams
• Strong understanding of data governance and platform security in high-volume logistics settings
• Bachelor's degree in Information Technology, Business, Logistics, or related field
• 2+ years administering Salesforce in a fast-paced startup or e-commerce logistics context

Preferred Qualifications

• Salesforce certifications (e.g., Administrator, Advanced Administrator)
• Experience with logistics-specific Salesforce apps (e.g., for freight forwarding, customs brokerage)
• Familiarity with Wayfair's supply chain or similar global container shipping operations
• Knowledge of integration with warehouse management systems (WMS)

Required Skills

• Salesforce configuration and customization
• CRM strategy and governance
• Logistics workflow automation
• Data management and security
• Cross-functional collaboration
• Problem-solving in fast-paced operations
• Freight forwarding domain knowledge
• Container shipping and drayage processes
• Customs brokerage integration
• Apex, Flows, and Lightning components
• Integration with external logistics systems
• Stakeholder communication
• Business requirements analysis
• Agile project management
• Analytical thinking for operations optimization

Benefits

• Competitive salary and performance-based incentives in a rapidly growing logistics startup
• Comprehensive health, dental, and vision insurance
• 401(k) matching and employee stock purchase program
• Flexible remote/hybrid work options in Boston, MA
• Professional development including Salesforce certifications and training
• Generous paid time off and parental leave
• Employee discounts on Wayfair products and logistics services

Wayfair is an equal opportunity employer committed to diversity and inclusion.