Senior Specialist, Retail Sales, Wayfair Stores

Location: Atlanta, Georgia, United States

Department: Physical Retail In-Store

Team: Physical Retail

About the Role

The Senior Specialist, Retail Sales position at Wayfair Stores in Atlanta, Georgia, focuses on leading in-store sales and operations within the Physical Retail In-Store department. Reporting to the Department Manager, this role emphasizes driving store performance through exceptional customer experiences, mentoring Sales Associates, and modeling elite selling techniques. With a fixed entry rate of $21/hr non-negotiable for new hires and a target start date of 2/10/2026, the position supports Wayfair's warehouse and logistics ecosystem by ensuring seamless product flow from fulfillment centers to the sales floor, optimizing inventory for high-volume retail environments. Key to success is hands-on involvement in retail logistics specifics, including stock replenishment, merchandising home goods, and coordinating with supply chain operations during peak holiday seasons. The role demands expertise in achieving sales targets while maintaining operational efficiency, making it ideal for those with experience in Wayfair's end-to-end logistics model from warehouse picking to customer delivery. Future growth opportunities are tied to performance, aligning with Wayfair's scalable retail expansion. This position plays a pivotal role in bridging Wayfair's digital logistics prowess with physical store operations, ensuring customers receive the same high standards of service and product availability as online shoppers.

Key Responsibilities

• Drive store sales performance through top-tier selling behaviors and customer engagement
• Mentor and train Sales Associates on retail best practices and product knowledge
• Model exceptional customer service to ensure positive in-store experiences
• Oversee inventory accuracy and coordinate with warehouse logistics for replenishment
• Manage product merchandising and store layout to optimize sales
• Assist in physical retail operations including order fulfillment and stock handling
• Collaborate with department manager on performance metrics and goal achievement
• Support peak season operations like holiday logistics and promotions
• Monitor store operations for efficiency in goods flow from warehouse to sales floor

Required Qualifications

• Previous retail sales experience in a high-volume store environment
• Proven track record of achieving sales targets and driving store performance
• Experience mentoring and leading sales associates
• Strong understanding of inventory management and logistics in physical retail
• Ability to handle warehouse-to-store product flow operations
• Knowledge of retail operations including merchandising and stock replenishment
• Availability for flexible scheduling including holidays and peak seasons
• High school diploma or equivalent

Preferred Qualifications

• 2+ years in retail leadership or senior sales role
• Experience in home goods or furniture retail logistics
• Familiarity with Wayfair's supply chain and warehouse fulfillment processes
• Bilingual communication skills for diverse customer base

Required Skills

• Retail sales expertise
• Customer engagement and service
• Team mentoring and leadership
• Inventory management
• Logistics coordination
• Product merchandising
• Sales performance analysis
• Warehouse-to-retail operations
• Peak season handling
• Communication skills
• Problem-solving
• Time management
• Attention to detail
• Adaptability
• Performance motivation

Benefits

• Fixed starting hourly rate of $21/hr with performance-based increases
• Comprehensive compensation policy supporting growth and tenure
• Flexible scheduling to balance work and life
• Employee discounts on Wayfair products
• Opportunities for career advancement in retail and logistics
• Training and development programs for skill enhancement
• Supportive team environment with mentorship
• Target start date with early recruitment for smooth onboarding

Wayfair is an equal opportunity employer committed to diversity and inclusion.