Senior Specialist, Retail Sales, Wayfair Stores

Location: Wilmette, Illinois, United States

Department: Physical Retail In-Store

Team: Physical Retail

About the Role

As a Senior Specialist, Retail Sales in Wayfair Stores, you will lead sales efforts in a high-volume retail environment in Wilmette, Illinois, focusing on physical retail operations. Reporting to the Department Manager, you will mentor Sales Associates, drive store performance through consultative selling, and ensure efficient logistics from warehouse inventory to customer purchase. Your role emphasizes creating personalized shopping experiences while optimizing in-store operations for Wayfair's home furnishings lineup. Ideal for those passionate about retail logistics and customer engagement, this position involves modeling top-tier behaviors, analyzing sales data for operational improvements, and coordinating product flow to meet key goals. Thrive in a dynamic setting where leadership fosters a customer-focused culture, blending sales expertise with warehouse-to-store efficiency to reflect Wayfair’s retail vision. This role highlights warehouse and logistics specifics, such as inventory coordination, order fulfillment processes, and seamless integration of supply chain operations into the in-store experience, ensuring products move efficiently from distribution centers to customer hands.

Key Responsibilities

• Drive store performance by leading sales initiatives and meeting KPIs
• Mentor and develop Sales Associates on selling techniques and product knowledge
• Model exceptional customer service from inspiration to purchase
• Coordinate in-store inventory checks and logistics for seamless order fulfillment
• Foster a results-driven culture focused on operational efficiency
• Assist in warehouse-to-store transfer processes for product availability
• Analyze sales data to optimize store layout and logistics flow
• Ensure compliance with retail operations and safety protocols

Required Qualifications

• 2+ years of retail sales experience in home furnishings or similar industry
• Proven track record in consultative selling and achieving sales targets
• Experience leading or mentoring sales teams
• Deep knowledge of home furnishings, design trends, and product inventory
• Ability to thrive in a fast-paced, dynamic retail operations environment
• Strong understanding of store logistics for efficient customer fulfillment
• Availability for flexible scheduling including weekends and holidays

Preferred Qualifications

• Prior experience in Wayfair or big-box retail operations
• Warehouse or supply chain coordination background
• Certification in retail management or sales training

Required Skills

• Consultative sales expertise
• Team leadership and mentoring
• Home furnishings and design knowledge
• Customer journey optimization
• Inventory management
• Store operations coordination
• Sales performance analysis
• Dynamic environment adaptability
• Results-driven mindset
• Product logistics handling
• Communication and interpersonal skills
• Problem-solving in retail settings

Benefits

• Competitive hourly pay with performance bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off and holiday pay
• Employee discounts on Wayfair products
• Career development opportunities in retail and logistics
• Flexible work schedules in dynamic store environment

Wayfair is an equal opportunity employer committed to diversity and inclusion.