Specialist, Retail Back of House Logistics, Wayfair Stores

Location: Wilmette, Illinois, United States

Department: Physical Retail In-Store

Team: Physical Retail

About the Role

As a Specialist, Retail Back of House Logistics at Wayfair Stores in Wilmette, Illinois, you will be essential to maintaining smooth physical retail operations. This role in the Physical Retail In-Store department focuses on warehouse and logistics tasks such as managing inventory flow, conducting audits, processing shipments, and resolving discrepancies to deliver a seamless customer shopping experience. With Wayfair's emphasis on retail excellence, you'll ensure back-of-house efficiency supports front-end success in a dynamic store environment. The position demands a sharp eye for detail, proactive problem-solving, and the ability to thrive in fast-paced settings while partnering across teams. Key warehouse-specific duties include inventory accuracy checks, exception management, and optimizing logistics processes to minimize disruptions. This role is ideal for logistics professionals passionate about building operational foundations that reflect Wayfair's commitment to top-tier customer service. Wayfair offers growth opportunities in retail operations, competitive pay, and benefits tailored to support your success in this hands-on logistics position.

Key Responsibilities

• Manage inventory flow to ensure accuracy and availability
• Conduct regular inventory audits and cycle counts
• Process incoming and outgoing shipments efficiently
• Resolve inventory discrepancies and exceptions promptly
• Monitor stock levels and reorder as needed
• Partner with store teams to support seamless customer experiences
• Drive operational efficiency in back-of-house logistics
• Maintain organized warehouse and storage areas
• Report on inventory metrics and performance

Required Qualifications

• High school diploma or equivalent
• 1-2 years of experience in warehouse, logistics, or inventory management
• Strong attention to detail for inventory accuracy
• Proven ability to conduct audits and resolve discrepancies
• Experience processing shipments and managing inventory flow
• Ability to thrive in a fast-paced retail back-of-house environment
• Ownership mindset for operational efficiency

Preferred Qualifications

• Prior experience in retail logistics or physical retail operations
• Familiarity with Wayfair's supply chain processes
• Experience with exception management in high-volume settings

Required Skills

• Inventory management
• Attention to detail
• Problem-solving
• Proactive mindset
• Exception handling
• Team collaboration
• Operational efficiency
• Shipment processing
• Audit execution
• Fast-paced environment adaptability
• Data accuracy
• Organizational skills
• Customer experience focus

Benefits

• Competitive hourly pay in retail logistics role
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off and flexible scheduling
• Employee discounts on Wayfair products
• Career growth opportunities in physical retail operations
• On-the-job training for logistics specialists

Wayfair is an equal opportunity employer committed to diversity and inclusion.