Specialist, Retail Sales, Wayfair Stores

Location: Wilmette, Illinois, United States

Department: Physical Retail In-Store

Team: Physical Retail

About the Role

As a Specialist, Retail Sales in Wayfair Stores located in Wilmette, Illinois, within the Physical Retail In-Store Department, you will play a pivotal role in warehouse-adjacent retail operations by delivering exceptional customer experiences that bridge online logistics with in-store fulfillment. Blending retail expertise with proactive sales tactics, you'll guide customers through product selections, leveraging Wayfair's supply chain strengths to ensure seamless transitions from warehouse to showroom. This position emphasizes operational efficiency in a fast-paced store setting, where you'll master tools like CRM for inventory tracking and design software for customized orders tied to Wayfair's logistics network. Key to success is driving sales while fostering a collaborative store culture, supporting team development, and contributing to overall store performance metrics that align with Wayfair's broader warehouse and distribution goals. Ideal candidates excel in customer-first environments, motivated by results and teamwork, with a focus on elevating service standards that enhance operational flow from logistics hubs to retail floors. You'll lead by example, ensuring smooth operations that reflect Wayfair's commitment to efficient supply chain integration in physical retail spaces.

Key Responsibilities

• Deliver dynamic, engaging customer experiences in Wayfair Stores
• Drive proactive sales strategies to empower confident buying decisions
• Provide tailored product guidance using CRM and design tools
• Collaborate with Sales Floor Managers and Department Leaders
• Build positive store culture and team performance
• Lead by example to support teammate development
• Contribute to store success through results-oriented actions
• Manage customer interactions in a fast-paced retail operations environment

Required Qualifications

• Retail sales experience in a fast-paced environment
• Proven track record of driving sales results
• Experience using CRM and design software tools
• Ability to lead by example and support team development
• Strong customer service orientation
• Availability for flexible retail scheduling including weekends
• Comfortable in a high-volume store operations setting

Preferred Qualifications

• Experience in home goods or furniture retail
• Leadership experience mentoring sales teams
• Familiarity with Wayfair's product catalog and logistics
• Background in store inventory coordination

Required Skills

• Retail sales expertise
• Customer engagement
• Sales strategy development
• CRM software proficiency
• Design software mastery
• Team leadership
• Product knowledge (home goods)
• Proactive problem-solving
• Fast-paced adaptability
• Results motivation
• Team collaboration
• Communication skills
• Store operations awareness

Benefits

• Competitive pay in a growing retail environment
• Team-oriented culture with growth opportunities
• Training on Wayfair's CRM and design software
• Flexible scheduling in customer-first stores
• Opportunities for continuous skill development
• Performance-driven incentives
• Supportive leadership and mentorship programs

Wayfair is an equal opportunity employer committed to diversity and inclusion.