Terminal Warehouse Supervisor

Location: Linden, New Jersey, United States

Department: Operations Support

Team: Distribution & Warehousing

About the Role

Wayfair is seeking a Terminal Warehouse Supervisor in Linden, New Jersey, within the Operations Support department to oversee the dynamic functions of our asset-based warehouse network. This role is pivotal in upholding best-in-class delivery standards, enhancing customer satisfaction, and driving repeat business through efficient logistics operations. The supervisor will manage a high-volume terminal focused on furniture and home goods distribution, ensuring seamless inbound receiving, inventory handling, and outbound shipping in a fast-paced e-commerce environment. Key responsibilities include leading warehouse teams, optimizing workflows to reduce damage and speed up deliveries, and collaborating with transportation partners. The ideal candidate thrives in a collaborative, determined culture, leveraging expertise in warehouse supervision to support Wayfair's growing logistics infrastructure. This position offers a professional home for hard-working individuals passionate about operations excellence and customer delight. Join Wayfair's Distribution team to contribute to innovative services like expedited deliveries and damage prevention, playing a key role in our mission to transform the furniture shopping experience through superior supply chain management.

Key Responsibilities

• Supervise daily functions and operations of the terminal warehouse
• Lead and motivate warehouse associates to meet delivery standards
• Oversee inbound and outbound logistics processes
• Monitor inventory accuracy and implement cycle counts
• Ensure compliance with safety protocols and OSHA standards
• Coordinate with transportation teams for efficient freight handling
• Drive continuous improvement in warehouse efficiency and damage reduction
• Manage staffing schedules and performance evaluations
• Resolve operational issues to maintain customer satisfaction
• Report on key metrics like on-time delivery and throughput

Required Qualifications

• High school diploma or equivalent
• 2+ years of warehouse supervisory experience
• Proven ability to lead teams in fast-paced logistics environments
• Knowledge of warehouse safety regulations and compliance
• Experience with inventory management systems
• Strong organizational skills for terminal operations
• Ability to work flexible shifts including nights and weekends
• Familiarity with asset-based warehouse operations

Preferred Qualifications

• Bachelor's degree in logistics or supply chain management
• Experience in furniture or e-commerce distribution
• Forklift certification and equipment handling expertise
• Previous work in Wayfair or similar high-volume fulfillment centers

Required Skills

• Warehouse management
• Team leadership
• Inventory control
• Logistics coordination
• Safety compliance
• Forklift operation
• Data analysis
• Problem-solving
• Customer service focus
• Fast-paced adaptability
• Communication skills
• Time management
• Performance metrics tracking
• Equipment maintenance oversight
• Shift scheduling

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off and flexible holiday scheduling
• Employee discounts on Wayfair products
• Career development programs and internal promotion opportunities
• On-site fitness facilities and wellness programs
• Tuition reimbursement for logistics-related education

Wayfair is an equal opportunity employer committed to diversity and inclusion.