User Generated Content - Merchandising - Sr. Associate

Location: Boston, Massachusetts, United States

Department: E-Commerce Merchandising

Team: Business & Operations

About the Role

The User Generated Content - Merchandising Sr. Associate role at Wayfair focuses on leveraging customer reviews and photos to enhance e-commerce trust and drive significant bottom-line impacts in warehouse and logistics operations. Based in Boston, MA (hybrid: 4 days/week in office), this position within the E-Commerce Merchandising department involves optimizing UGC capture and utilization to support accurate product representations tied to inventory and supply chain data. By improving content strategies, the role directly influences order fulfillment efficiency, demand forecasting, and customer satisfaction in Wayfair's home goods logistics network. No visa sponsorship is available. Key responsibilities include analyzing UGC performance metrics, collaborating with warehouse teams for content-aligned inventory management, and conducting tests to boost conversion rates that impact logistics scalability. This position offers a chance to shape company-wide priorities in operations, ensuring customer voices enhance merchandising decisions for seamless e-commerce to delivery experiences. Ideal candidates bring merchandising experience, analytical prowess, and a passion for data-driven improvements in supply chain content utilization.

Key Responsibilities

• Analyze and optimize user-generated content (reviews, photos) to improve product trust and sales conversion
• Collaborate with warehouse and logistics teams to ensure accurate product representations from inventory data
• Develop strategies to increase UGC capture rates impacting supply chain efficiency
• Monitor content utilization on site to drive bottom-line impacts in fulfillment operations
• Partner with merchandising teams to integrate customer feedback into logistics workflows
• Conduct A/B tests on content display to enhance customer experience in e-commerce operations
• Report on UGC performance metrics related to order accuracy and delivery satisfaction
• Support hybrid office presence (4 days/week in Boston) for cross-functional operations alignment
• Identify opportunities to leverage UGC for warehouse inventory management and demand forecasting

Required Qualifications

• Bachelor's degree or equivalent experience in e-commerce, merchandising, or related field
• 2-4 years of experience in merchandising, content management, or e-commerce operations
• Experience working with user-generated content (UGC) platforms or customer review systems
• Familiarity with warehouse inventory data integration for product content accuracy
• Ability to collaborate with logistics teams on supply chain content optimization
• Strong analytical skills for measuring content impact on fulfillment and delivery metrics
• Hybrid work eligibility (4 days/week in Boston office)
• Eligible to work in US without sponsorship (no F1-OPT, H-1B, etc.)

Preferred Qualifications

• Experience in home goods e-commerce logistics and merchandising
• Knowledge of Wayfair's supply chain and warehouse operations
• Prior work with A/B testing for on-site product content tied to inventory
• SQL or data analysis experience for operations reporting

Required Skills

• UGC analysis and optimization
• E-commerce merchandising
• Data analytics for content performance
• Cross-functional collaboration
• Supply chain content integration
• A/B testing methodologies
• Customer experience enhancement
• Inventory accuracy reporting
• Logistics workflow understanding
• SQL or Excel for operations data
• Problem-solving in fast-paced environment
• Communication for stakeholder alignment
• Attention to detail in product data
• Adaptability to hybrid work model
• Metrics-driven decision making

Benefits

• Hybrid work model (4 days in office, 1 day remote from Boston)
• Competitive salary and comprehensive health benefits package
• 401(k) matching and employee stock purchase program
• Paid time off, parental leave, and family planning support
• Professional development opportunities in e-commerce and logistics
• Discounts on Wayfair products for personal home needs
• Wellness programs including gym memberships and mental health support
• Team-building events and collaborative office environment

Wayfair is an equal opportunity employer committed to diversity and inclusion.