Virtual Upholstery Inside Sales Specialist | $16/hr Base + Uncapped Bonus

Location: Remote, United States, Remote

Department: Sales

Team: Customer Service & Online Sales

About the Role

Wayfair's Virtual Upholstery Inside Sales Specialist role is a full-time remote position within the Sales department, focusing on driving revenue for upholstery categories like custom pieces, living room furniture, and upholstered chairs. Unlike customer service, this sales-driven role requires outbound calling to connect with customers, qualify leads, and close deals to support Wayfair's supply chain efficiency. With a $16/hour base plus uncapped bonuses and required weekend availability, it's ideal for self-motivated individuals passionate about home goods sales. In this position, you'll play a key role in bridging sales with warehouse and logistics operations by ensuring accurate order intake, recommending high-turnover inventory items, and coordinating with fulfillment teams to minimize delays. Responsibilities include managing sales pipelines, tracking shipments, and adapting to business needs like peak logistics seasons, all while contributing to Wayfair's streamlined operations from remote locations across the United States. This opportunity offers robust benefits and growth potential in a dynamic e-commerce environment, emphasizing sales performance that directly impacts inventory management and delivery logistics.

Key Responsibilities

• Conduct outbound sales calls to upholstery customers
• Qualify leads and close sales for custom upholstered pieces
• Manage sales pipeline for living room furniture and chairs
• Meet or exceed monthly sales targets and uncapped bonuses
• Collaborate with logistics teams on order fulfillment
• Provide product recommendations to optimize inventory turnover
• Track shipments and resolve delivery issues
• Update customer records in sales systems
• Adapt to changing schedules for peak logistics periods

Required Qualifications

• High school diploma or equivalent
• 1+ years of inside sales or telesales experience
• Availability for weekend shifts
• Strong phone communication skills
• Self-motivated with ability to work remotely
• Basic computer proficiency
• Comfortable with sales quotas and performance metrics
• Understanding of upholstery and furniture categories

Preferred Qualifications

• Experience in furniture or home goods sales
• Remote work experience
• CRM software familiarity
• Bilingual language skills

Required Skills

• Sales closing techniques
• Customer relationship management
• Product knowledge of upholstery
• Phone sales proficiency
• Remote productivity tools
• Order processing accuracy
• Logistics coordination basics
• Data entry speed
• Persuasive communication
• Time management
• Adaptability to schedule changes
• Quota achievement mindset
• Furniture inventory awareness
• Conflict resolution

Benefits

• Competitive $16/hr base pay
• Uncapped monthly bonus potential
• Full-time remote work flexibility
• Comprehensive health insurance
• 401(k) matching
• Paid time off and holidays
• Employee discounts on Wayfair products
• Career development opportunities

Wayfair is an equal opportunity employer committed to diversity and inclusion.