Warehouse Supervisor

Location: Greensboro, North Carolina, United States

Department: Operations Support

Team: Distribution & Warehousing

About the Role

Wayfair is seeking a Warehouse Supervisor in Greensboro, North Carolina, within the Operations Support department to lead warehouse teams in a best-in-class logistics network. This role is pivotal in maintaining high delivery standards, speeding up customer deliveries, reducing damage, and driving repeat business through efficient asset-based warehouse operations. The position offers a salary range of $63,000 - $70,000 per year, varying by location, experience, and skills, in a fast-paced environment that rewards driven, collaborative individuals committed to exceptional customer experiences in furniture and home goods. Reporting to operations leadership, the supervisor will oversee daily activities including team management, inventory accuracy, safety enforcement, and process enhancements to support Wayfair's expanding distribution capabilities. Key focus areas include optimizing order fulfillment, minimizing operational disruptions, and contributing to network-wide improvements that delight customers. Ideal candidates bring warehouse supervisory experience, thrive under pressure, and are passionate about logistics excellence. This opportunity joins Wayfair's mission to revolutionize e-commerce logistics, providing hands-on leadership in a dynamic setting with growth potential in supply chain operations.

Key Responsibilities

• Oversee daily warehouse operations to ensure timely order fulfillment and delivery
• Lead and motivate a team of warehouse associates to meet performance targets
• Monitor and improve inventory accuracy and damage reduction initiatives
• Enforce safety protocols and maintain compliance in asset-based facilities
• Collaborate with operations support to optimize logistics network efficiency
• Drive customer satisfaction through high delivery standards and repeat business focus
• Implement process improvements to speed up deliveries and add services
• Manage staffing, training, and performance evaluations for direct reports
• Analyze operational metrics to identify bottlenecks and enhance productivity

Required Qualifications

• High school diploma or equivalent required
• 3+ years of supervisory experience in warehouse or logistics operations
• Proven ability to lead teams in a fast-paced distribution environment
• Strong knowledge of warehouse safety standards and regulations
• Experience with inventory management and order fulfillment processes
• Familiarity with asset-based warehouse operations
• Ability to thrive in a collaborative, high-volume setting

Preferred Qualifications

• Bachelor's degree in supply chain, logistics, or related field
• Experience in e-commerce or furniture distribution
• Lean Six Sigma certification
• Previous leadership in Wayfair or similar logistics networks

Required Skills

• Warehouse management
• Team leadership
• Inventory control
• Safety compliance
• Logistics optimization
• Customer service focus
• Fast-paced decision making
• Problem-solving
• Data analysis
• Process improvement
• Collaboration
• Performance coaching
• Order fulfillment
• Damage reduction
• Asset-based operations

Benefits

• Competitive base salary of $63,000 - $70,000 per year
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off and holiday pay
• Employee discounts on Wayfair products
• Career development opportunities in logistics and operations
• Performance-based bonuses and incentives

Wayfair is an equal opportunity employer committed to diversity and inclusion.