Warehouse Team Lead

Location: Greensboro, North Carolina, United States

Department: Warehouse

Team: Distribution & Warehousing

Pay: base pay for this position is $19.50 per hour

About the Role

Wayfair is seeking a Warehouse Team Lead in Greensboro, North Carolina, to join its growing distribution team. This role is pivotal in maintaining high delivery standards within Wayfair's best-in-class logistics network, utilizing asset-based warehouses to speed up deliveries, reduce damage, and enhance customer services. The position offers a base pay of $19.50 per hour plus a $2.00 per hour SEO Premium when applicable, rewarding driven, collaborative individuals who thrive in fast-paced warehouse environments focused on furniture and home goods fulfillment. As a Team Lead, you will oversee warehouse operations, lead associates in achieving operational excellence, and contribute to customer satisfaction and repeat business. Responsibilities include coordinating logistics activities, improving processes, and ensuring efficient order processing in a high-volume setting. Wayfair's emphasis on innovation in physical distribution makes this an ideal opportunity for talented professionals passionate about logistics and operations. Join a team that delights customers through superior execution, with opportunities to grow in a dynamic e-commerce logistics leader. The role demands hard-working individuals ready to support Wayfair's mission of best-in-class experiences in the home space.

Key Responsibilities

• Lead a team of warehouse associates to meet delivery standards
• Oversee daily warehouse operations and inventory management
• Ensure high levels of customer satisfaction through efficient fulfillment
• Drive process improvements to reduce damage and speed up deliveries
• Monitor team performance and provide coaching and feedback
• Coordinate logistics activities in asset-based warehouses
• Maintain safety and operational standards
• Support repeat business goals through quality control
• Handle fast-paced order processing and shipping

Required Qualifications

• High school diploma or equivalent
• Previous warehouse experience
• Ability to thrive in a fast-paced environment
• Driven and determined work ethic
• Collaborative team player
• Physical ability to perform warehouse tasks
• Reliable attendance and punctuality
• Basic understanding of logistics operations

Preferred Qualifications

• Prior leadership or supervisory experience in warehouse settings
• Experience in e-commerce fulfillment or distribution
• Knowledge of Wayfair's logistics network
• SEO Premium eligibility (shift differential experience)

Required Skills

• Warehouse operations management
• Team leadership and motivation
• Inventory control and tracking
• Order fulfillment and picking
• Logistics coordination
• Fast-paced decision making
• Customer satisfaction focus
• Process improvement
• Safety protocol adherence
• Physical stamina for warehouse tasks
• Collaboration and communication
• Problem-solving in operations
• Attention to detail for damage reduction
• Time management in high-volume settings
• Basic computer skills for warehouse systems

Benefits

• $19.50 base pay per hour
• $2.00 per hour SEO Premium when applicable
• Best-in-class customer experience environment
• Opportunities for growth in logistics network
• Collaborative and driven team culture
• Focus on speeding up deliveries and adding services
• Asset-based warehouse operations with modern facilities
• Contribution to high customer satisfaction and repeat business

Wayfair is an equal opportunity employer committed to diversity and inclusion.