Warehouse Terminal Manager

Location: La Vergne, Tennessee, United States

Department: Operations Support

Team: Distribution & Warehousing

About the Role

Wayfair is seeking a Warehouse Terminal Manager in La Vergne, Tennessee, to oversee operations within the Operations Support department. This role is pivotal in maintaining high delivery standards and enhancing customer satisfaction through efficient management of the company's asset-based warehouses. The ideal candidate is driven, collaborative, and thrives in a fast-paced environment, contributing to Wayfair's best-in-class logistics network that accelerates deliveries, expands services, and minimizes damage in the furniture and home goods space. Key responsibilities include supervising terminal functions, leading teams to meet customer needs, and driving operational excellence to boost repeat business. The manager will focus on warehouse-specific tasks such as optimizing workflows, ensuring safety compliance, and leveraging physical assets for superior performance. This position offers a professional home for talented individuals passionate about logistics and operations. Join Wayfair's growing distribution team to play a key role in delighting customers and building a scalable supply chain infrastructure tailored to e-commerce demands.

Key Responsibilities

• Supervise daily functions and operations of the warehouse terminal
• Manage team performance to meet delivery standards and customer needs
• Oversee logistics processes to speed up deliveries and reduce damage
• Drive improvements in customer satisfaction and repeat business
• Ensure compliance with safety and operational protocols
• Optimize warehouse efficiency using asset-based resources
• Collaborate with distribution team to enhance service offerings
• Monitor key performance metrics and implement corrective actions
• Lead hiring, training, and development of terminal staff

Required Qualifications

• Experience supervising warehouse or terminal operations
• Proven ability to manage teams in a fast-paced logistics environment
• Strong understanding of distribution and supply chain processes
• Knowledge of warehouse safety and compliance standards
• Ability to drive operational improvements and efficiency
• Experience in asset-based warehouse management
• Bachelor's degree in logistics, operations, or related field
• 3+ years in warehouse or terminal management

Preferred Qualifications

• Experience in e-commerce or furniture logistics
• Familiarity with Wayfair's supply chain network
• P&L management experience
• Lean Six Sigma certification

Required Skills

• Warehouse operations management
• Team leadership and supervision
• Logistics and supply chain optimization
• Customer service focus
• Fast-paced environment adaptability
• Problem-solving and decision-making
• Data analysis for performance metrics
• Safety protocol enforcement
• Inventory and asset management
• Collaborative communication
• Process improvement methodologies
• E-commerce logistics knowledge
• Damage reduction strategies
• Staff training and development
• P&L accountability

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off and holiday pay
• Employee stock purchase program
• Professional development and career growth opportunities
• Discounts on Wayfair products
• On-site fitness facilities and wellness programs

Wayfair is an equal opportunity employer committed to diversity and inclusion.