Wayfair Outlet Store Manager

Location: San Marcos, Texas, United States

Department: Physical Retail In-Store

Team: Physical Retail

About the Role

Wayfair is seeking a General Store Manager for its returns Outlet retail store in San Marcos, Texas, within the Physical Retail In-Store department. This role focuses on leading warehouse-adjacent operations, transforming returned inventory into in-store sales through efficient logistics and customer engagement. As a brand ambassador, the manager will drive best-in-class experiences by connecting customers with Wayfair's vast online home assortment in a physical outlet setting, emphasizing rapid growth, constant learning, and dynamic operational challenges in a high-volume returns environment. Key responsibilities include providing strong team leadership to meet or exceed sales and payroll budgets, mastering the Wayfair brand story for polished communication, and capably handling visits from press, investors, or stakeholders. The role demands expertise in retail operations specific to outlet stores, including inventory flow from warehouse returns, professional presentation, and creating an engaging store atmosphere that reflects Wayfair's innovative supply chain. Ideal candidates bring retail leadership experience, with a focus on logistics and operations in returns processing, to contribute to Wayfair's mission of reinventing home retail. This position offers a platform for career advancement in a fast-paced, operations-driven outlet model.

Key Responsibilities

• Lead team to deliver best-in-class customer experience in outlet store
• Master and share Wayfair brand story with polished communication
• Handle impromptu visits from press, investors, or stakeholders
• Meet or exceed budgeted sales and payroll targets
• Oversee operations of returns outlet retail store
• Manage inventory flow from warehouse returns to store sales
• Drive rapid growth and dynamic challenges in logistics retail
• Ensure professionalism in personal appearance and team leadership
• Optimize store operations for high-volume returns processing

Required Qualifications

• Experience leading retail or outlet store operations
• Proven ability to meet or exceed sales and payroll budgets
• Strong leadership skills for managing store teams
• Knowledge of inventory management in returns processing
• Retail operations experience in high-volume environments
• Ability to handle logistics of outlet merchandise flow
• Customer service expertise in physical retail settings
• Professional communication for stakeholder interactions

Preferred Qualifications

• Background in warehouse returns or liquidation operations
• Experience with Wayfair's supply chain and logistics
• Multi-unit retail management
• Familiarity with press and investor relations

Required Skills

• Leadership and team management
• Sales budget achievement
• Payroll management
• Customer experience optimization
• Brand storytelling and communication
• Professionalism and personal presentation
• Stakeholder engagement
• Retail operations
• Inventory and logistics handling
• Returns processing
• High-volume store management
• Problem-solving in dynamic environments
• Performance-driven decision making

Benefits

• Rapid career growth opportunities
• Constant learning and development
• Dynamic challenges in reinventing home retail
• Part of Wayfair's innovative team
• Leadership role in physical retail operations
• Exposure to brand ambassadorship and stakeholders
• Competitive pay structure (details not specified)
• Outlet store environment with online assortment integration

Wayfair is an equal opportunity employer committed to diversity and inclusion.