WGS MSS Manager

Location: Shanghai, China

Department: E-Commerce Merchandising

Team: Business & Operations

About the Role

Wayfair is seeking a Merch Supplier Success Manager (L3) to establish and lead its inaugural on-the-ground Merch team in Shanghai, focusing on warehouse and logistics operations in the WGS region. This role is pivotal for overseeing 3 associates dedicated to tackling supplier pain points, ensuring high catalog quality amid rapid Asia business expansion. Emphasis is placed on critical areas like enrichment, media, and product addition to support seamless supply chain integration between suppliers and Wayfair's internal teams. The manager will own high-impact escalations, engaging directly with suppliers to resolve logistics friction, while providing local leadership to streamline operations and foster partnerships. This position bridges expertise gaps in e-commerce merchandising, driving measurable improvements in supplier performance, catalog accuracy, and overall operational efficiency in a dynamic warehouse and logistics context. Ideal candidates bring deep experience in supplier-facing operations within high-growth e-commerce environments, with a focus on leading teams to deliver scalable solutions in Asia's competitive logistics landscape.

Key Responsibilities

• Lead and develop a 3-person team in Shanghai focused on supplier operations
• Oversee high-impact supplier escalations related to enrichment, media, and product addition
• Bridge gaps between suppliers and internal logistics/warehouse teams
• Ensure catalog quality supports rapid business growth in Asia
• Streamline supplier engagement to reduce operational friction
• Provide local leadership for WGS region merchandising operations
• Monitor and resolve pain points in supply chain and logistics workflows
• Deliver measurable impact on supplier performance and catalog accuracy

Required Qualifications

• 5+ years in supplier management or operations within e-commerce/logistics
• Experience leading teams in warehouse or supply chain operations
• Proven track record in resolving supplier escalations in Asia region
• Strong understanding of catalog enrichment and product data management
• Ability to manage supplier relationships in high-growth logistics environments
• Fluency in English and Mandarin for cross-regional operations
• Bachelor's degree in Supply Chain, Logistics, or related field

Preferred Qualifications

• Experience in Wayfair or similar e-commerce warehouse operations
• Knowledge of WGS (Wayfair Greater China) logistics challenges
• Prior leadership of supplier success teams in Shanghai
• Certification in supply chain management (e.g., APICS)

Required Skills

• Supplier relationship management
• Team leadership and development
• Escalation resolution in operations
• Catalog enrichment expertise
• Media asset management for products
• Product addition workflows
• E-commerce logistics knowledge
• Cross-functional collaboration
• Data-driven decision making
• Problem-solving in high-pressure environments
• Local market knowledge (Shanghai/China)
• Stakeholder partnership building
• Performance metrics tracking
• Agile operations management

Benefits

• Competitive salary and performance bonuses
• Comprehensive health insurance coverage
• Paid time off and flexible working hours
• Professional development opportunities
• Team leadership role with growth potential
• On-site support in Shanghai for logistics hub
• Stock options in high-growth e-commerce company

Wayfair is an equal opportunity employer committed to diversity and inclusion.