Account Management Specialist

Location: Global

Team: General

About the Role

Wise is a global technology company revolutionizing how the world moves and manages money with min fees, max ease, and full speed. As an Account Management Specialist in our Tallinn team, you'll manage a portfolio of high-volume business customers, driving retention and growth through proactive, data-driven engagement. Dive into tailored advice, complex problem-solving, and building trusted relationships to optimize their Wise experience. You'll pioneer differentiated service by monitoring portfolio health, resolving issues swiftly, and collaborating cross-team to enhance processes. With deep payments knowledge and a customer-first mindset, you'll identify opportunities, ensure SLA compliance, and contribute feedback that shapes Wise's future. Thrive in a dynamic, high-growth environment where your execution superpower delivers real impact. Join us to help create a new network for the world's money—for everyone, everywhere. Enjoy competitive pay, RSUs, generous PTO, and professional growth support in an inclusive culture.

Key Responsibilities

• Manage a dedicated portfolio of high-volume business customers focusing on retention and growth
• Provide proactive account management with tailored advice and optimization opportunities
• Act as go-to person for complex client issues using deep product knowledge
• Proactively monitor portfolio health and engage based on data-driven triggers
• Collaborate with support teams and stakeholders to improve services and processes

Required Qualifications

• At least 12 months experience in an account management role
• Eligible to work in Estonia (no visa support)
• Proven track record of successfully growing accounts
• Experience with domestic and cross-border payment systems (SEPA, FPS, SWIFT, etc.)
• Familiarity with business and financial services landscapes

Preferred Qualifications

• High-growth payments technical environment experience
• Comfortable working with operational, product, and financial data
• Strong planning, problem-solving, and decision-making skills

Required Skills

• Customer-centric focus
• Strategic and analytical thinking
• Exceptional English communication
• Attention to detail and KYC/compliance knowledge
• Dynamic adaptability in fast-paced environment
• Problem-solving and execution focus
• Payments expertise
• Data-driven decision making
• Industry fluency in financial services
• Hands-on accountability

Benefits

• Salary range: 2500 - 3150 EUR gross monthly
• Restricted Stock Units (RSUs)
• Minimum 33 days paid time off per year
• 3 ‘me days’ per year
• Dedicated yearly development allowance
• Supportive and inclusive work environment

Wise is an equal opportunity employer committed to building a diverse workforce.