Bilingual Customer Support Associate (French and English Speaking)

Location: Global

Team: General

About the Role

Wise is a global technology company revolutionizing how people and businesses move and manage money across borders with min fees, max ease, and full speed. We're seeking a Bilingual Customer Support Associate fluent in French and English to join our Budapest team, helping customers enjoy seamless experiences via email, phone, and chat while embodying our mission to create a new network for the world's money—for everyone, everywhere. In this role, you'll demonstrate empathy and resilience, handle flexible shifts to meet customer needs, collaborate across teams to solve issues, and grow through mentoring. With a hybrid work model, fixed monthly schedules for planning, and opportunities to use AI tools, you'll thrive in a dynamic environment that values continuous improvement, diversity, and inclusion. Enjoy competitive pay of 620,000 HUF + language allowance, RSUs, flexible working, generous PTO, and a self-development budget in a company proud of its international, equitable culture.

Key Responsibilities

• Help customers have the best experience possible with Wise products via email, phone, and chat
• Show empathy, patience, and resilience in customer interactions
• Work flexible shifts including early mornings, afternoons, late evenings, weekends, and public holidays
• Solve problems by collaborating with other teams
• Grow through mentoring and skill development
• Use knowledge resources independently
• Participate in team calls and internal activities (including video interactions)
• Adhere to data security procedures and company policies

Required Qualifications

• Fluency in English and French (strong written and verbal communication skills)
• Flexibility in working hours and shifts (including mornings, evenings, weekends, and public holidays)
• Legally authorized to work in Hungary
• Hybrid work environment (not fully remote, follow working from home guidelines)
• Open to feedback, coaching, and continuous improvement

Preferred Qualifications

• 1+ year of customer-facing experience (preferably in fintech, banking, telecom, or global contact centers)

Required Skills

• Empathy and patience
• Resilience
• Strong English and French communication (written and verbal)
• Self-starter and independent worker
• Proactive and solution-oriented
• Ownership mindset
• Comfortable using AI tools (e.g., ChatGPT, Google Gemini)
• Adaptability to constant change
• Commitment to diversity, equity, and inclusion (DEI)
• Data security awareness

Benefits

• Salary: 620,000 HUF monthly + 7.5% language allowance
• RSUs in a rapidly growing company
• Flexible working model
• Annual self-development budget
• 28 days vacation + 3 'Me' days + 1 volunteer day
• Paid 6-week sabbatical after 4 years

Wise is an equal opportunity employer committed to building a diverse workforce.