Bilingual Customer Support Associate (German and English Speaking)

Location: Global

Team: General

About the Role

Wise is a global technology company revolutionizing how people and businesses move and manage money across borders with min fees, max ease, and full speed. We're seeking a Bilingual Customer Support Associate fluent in German and English to join our team in Tallinn, helping customers enjoy seamless experiences via email, phone, and chat while embodying our mission to create a new network for the world's money—for everyone, everywhere. In this role, you'll deliver exceptional support with empathy and resilience across flexible shifts (including weekends and holidays), collaborate with teams to solve issues, and grow through mentoring. With a hybrid model, you'll thrive in a dynamic environment valuing diversity, continuous improvement, and data security. Enjoy competitive pay (1825 EUR + language bonus), RSUs, flexible work, generous PTO, and unique perks like sabbaticals—join us to make a real impact!

Key Responsibilities

• Help customers via email, phone, and chat with empathy, patience, and resilience
• Solve customer problems by collaborating with other teams
• Work flexible shifts as scheduled in advance (early mornings, daytime, evenings, weekends, holidays)
• Grow skills through mentoring and cross-team collaboration
• Demonstrate ownership and go above and beyond for customers
• Adhere to company policies on attendance, sick leave, and data security

Required Qualifications

• Fluency in German and English (strong written and verbal communication skills)
• Flexibility in working hours and shifts (including mornings, evenings, weekends, and public holidays)
• Hybrid work environment (follow working from home guidelines, attend team calls and video interactions)
• Open to feedback, coaching, and continuous improvement
• Commitment to data security, compliance, and DEI principles

Preferred Qualifications

• 1+ year customer-facing experience (fintech, banking, telecom, or global contact centers)
• Experience using AI tools like ChatGPT or Google Gemini

Required Skills

• Empathy and patience
• Strong communication (written and verbal)
• Resilience and adaptability to change
• Self-starter with ownership mindset
• Proactive and solution-oriented
• Comfortable using AI prompting tools
• Independent worker with knowledge resources
• Team collaboration and flexibility

Benefits

• 1825 EUR monthly salary + 7.5% language allowance
• RSUs in a rapidly growing company
• Flexible working model
• Annual self-development budget
• 28 days vacation + 3 'Me' days + 1 volunteer day
• Paid 6-week sabbatical after 4 years

Wise is an equal opportunity employer committed to building a diverse workforce.